Senior Complex Claims Specialist, Large Market - Germany (m/w/d)

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Coalition is entering an exciting new phase of growth in the German cyber insurance market following our strategic partnership with Allianz. This creates a significant opportunity to support Coalition’s large-market claims proposition in Germany.

The Claims team at Coalition stands apart for our outstanding level of policyholder service and knowledgeable handling of claims for our insured customers. Claims, as a team, works to find ways to assist our policyholders to find solutions to cyber risk. As we continue to expand, we are seeking an experienced cyber claims professional to take responsibility for some of the largest and most complex cyber insurance claims in the German market.. This is a role for someone who is comfortable operating at enterprise level, dealing directly with major corporates, leading brokers, senior Allianz stakeholders and a sophisticated network of legal, forensic, incident response and other specialist partners.

This is a full time, remote-first position, that can be based anywhere in Germany.

Responsibilities

Lead the end-to-end management of complex, high-severity cyber claims for large German and multinational corporates

Act as a senior claims point of contact for some of Coalition’s largest and most strategically important policyholders and broker relationships

Manage all cyber events including ransomware, business interruption, data breaches, privacy and regulatory exposures, funds transfer fraud, impersonation fraud and other types of cyber incidents

Evaluate a full pending of claims and recommend accurate reserves

Manage litigation including third party liability claims

Maintain accurate and timely file documentation/information in our claims system

Assess liability and damage data in affiliation with intricate claims, maintaining appropriate documentation

Assess insurance coverage issues

Intelligently guide and track third-party vendors and service providers’ work and spend

Maintain and develop relationships with brokers, risk managers, general counsel, and vendors

Identify settlement opportunities to maximize impact and preserve limits

Collaborate in the defense and resolution of claims

Provide data and reason-based informational assistance to underwriters

Provide assistance to the business development team

Liaise with partner carriers including Allianz

Champion Coalition’s Active Insurance throughout the claims lifecycle

Skills and Qualifications

Significant experience handling complex cyber insurance claims, ideally within a large-market, multinational or complex commercial environment, for policyholders with revenue above $1 billion

A strong understanding of cyber insurance coverage, policy interpretation, claims investigation and loss quantification

Experience managing high-severity claims involving multiple stakeholders and specialist advisers

Strong knowledge of the German insurance market and its legal and regulatory environment

Fluent written and verbal communication skills in both English and German are required .

Demonstrated experience working as part of a team, leading a team, interacting with others, meeting goals, and successfully performing in a changing work environment

Excellent communication skills, interactive experience, and proactive mindset

Team-oriented with an aptitude to excel in a collegial environment

Preferred Qualifications

German Law Degree

German insurance qualification

Knowledge of GDPR and German regulatory requirements

Perks

Full time employment contract in Germany

30+ paid vacation days

Position based in Germany, in full remote work setup

Annual home office stipend + access to coworking spaces

Mental & physical health wellness programs

Competitive compensation and opportunity for advancement

*This job posting is open to all genders.

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected] . We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.