Senior Credit Controller - USA Specialist

Amoria Group

Senior Credit Controller - USA Specialist

Location: Manchester

OUR WORKPLACE VALUES

Positivity, Respect, Ownership, Fun, Excellence and Success (PROFES) are the values that make up the heart of our culture at Amoria Group, and we expect all employees to consistently demonstrate these behaviours in the workplace.

We believe in creating an environment where people can thrive professionally whilst enjoying being part of a supportive, ambitious and collaborative team.

ROLE OVERVIEW

We are looking for an experienced and proactive Senior Credit Controller to join our Finance Operations team based in Manchester.

This is a key role within the business, responsible for managing complex ledgers, driving collections performance, reducing aged debt and building strong relationships with both internal stakeholders and external clients across our UK and US operations.

The successful person will take ownership of the end to end credit control process, ensuring outstanding balances are collected efficiently whilst maintaining excellent client relationships and supporting wider business performance.

This role will also play an important part in improving processes, supporting team development and driving continuous improvement initiatives across the finance function.

This role will be supporting our US divisions, the working hours will be 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays.

DUTIES & RESPONSIBILITIES:

Credit Control & Collections

Manage and collect outstanding debt across complex, high value ledgers

Reduce debtor days and improve overall cash flow performance

Monitor aged debt and proactively escalate high risk accounts

Conduct regular ledger reviews and provide updates on performance, risks and trends

Issue account statements, reminders and resolve invoice related queries

Negotiate payment plans where required

Liaise with legal representatives on escalated debt recovery matters

Conduct credit risk assessments for new and existing clients

Stakeholder Management & Customer Service

Build strong relationships with clients and internal stakeholders across Sales, Operations and Leadership teams

Partner closely with consultants and managers regarding outstanding debt, billing issues and queries impacting commission or payroll

Respond to queries professionally and efficiently, ensuring a high level of service at all times

Manage finance inboxes and ensure queries are resolved within agreed SLAs

Billing & Invoicing Support

Support accurate and timely invoicing processes across contract and permanent divisions

Review billing information and supporting documentation to ensure accuracy

Assist with invoice corrections, rebills and billing related queries

Monitor purchase orders and unbilled items, ensuring issues are resolved quickly

Payments & Reconciliations

Allocate incoming payments accurately within the finance system

Support bank reconciliations and resolve discrepancies

Assist with payment processing and audit related queries where required

Continuous Improvement & Team Support

Act as a key point of contact for credit control process queries

Support and mentor junior team members where required

Identify opportunities to improve processes, efficiency and reporting across the finance function

Contribute to continuous improvement initiatives and best practice sharing

THE PERSON:

Essential Experience

Previous experience within a Senior Credit Controller or similar position

Proven experience managing complex ledgers and high value accounts

Track record of reducing debtor days and improving cash collection performance

Strong stakeholder management and communication skills

Ability to manage workload effectively within a fast paced environment

Confidence dealing with difficult conversations and escalations professionally

Proficiency with finance systems and Microsoft Office, particularly Excel

Desirable

Previous experience within recruitment, staffing or professional services

Experience working with US or international clients

Exposure to multi currency environments

Experience using CRM or ticketing systems

Understanding of IFRS or UK GAAP standards

Behaviours

Positive and proactive approach

Strong attention to detail

Resilient and confident communicator

Able to work effectively under pressure and to deadlines

Embodies Amoria Group’s PROFES values

Flexible to work 1pm - 9.30pm Monday - Thursday and 11am - 7pm on Fridays

THE PACKAGE:

Salary up to £33,000

Performance related annual bonus

Company incentive trips to destinations including Dubai and Marbella

Monthly lunch clubs

Annual personal development allowance

Additional company benefits and wellbeing initiatives

Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds regardless of age, experience or background.

INDAB