Senior Customer Architect

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Restaurant365 is the leading all-in-one restaurant management platform, helping thousands of restaurant operators run and grow their businesses through a single, integrated cloud solution. Purpose-built for the restaurant industry, our platform combines accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence—empowering restaurant operators to improve profitability and operate more efficiently.

Trusted by some of North America's largest restaurant brands as well as thousands of independent operators, Restaurant365 is redefining how restaurants operate through technology.

As a Customer Architect, you'll play a critical role in helping customers realize the full value of the Restaurant365 platform. You'll design scalable solutions spanning product configuration, integrations, business processes, and operational workflows, while identifying opportunities to solve meaningful business problems with AI. You'll personally architect and build AI-powered applications, agents, automations, and workflows for both customers and internal Restaurant365 teams.

This is a highly strategic, cross-functional role for someone who enjoys solving difficult problems and building repeatable solutions that improve customer outcomes. You'll be expected to move from problem discovery and solution design to hands-on building and deployment, using modern AI development tools to turn ideas into working solutions. You'll work closely with Customer Success, Product, Engineering, Professional Services, and Support to remove technical and operational barriers while helping shape the future of Enterprise Customer Success at Restaurant365.