Senior Customer Solutions Engineer, Edge AI

About the Company

Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.

With nearly $500 million in funding to date, Armada is backed by leading investors including Founders Fund, Lux, BlackRock and Microsoft (M12), alongside strategic partnerships with Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio. We are building the infrastructure layer for sovereign and edge AI - rugged, deployable compute for customers that cannot rely on centralized cloud.

Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, which partners with Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI workloads securely, efficiently, and close to where data is generated.

United Arab Emirates is Armada’s operational anchor for the ME region. As we scale, we are intentionally building a team of senior, versatile operators who can both get systems live and own customers long-term. This role is designed for engineers who want full lifecycle ownership, not narrow scope.

Role Overview

The Senior Customer Solutions Engineer, Edge AI is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership for Armada customers across ME. This role combines the intensity and depth of a Forward Deploy Engineer with the long-term customer ownership of a Technical Account Manager.

In the early phases of customer engagement, this role leads deployments, platform bring-up, and initial workload execution. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, and expansion.

This role reports into the Sr. Director of Customer Success & Delivery, EMEA & ANZ and is intentionally designed to avoid split ownership between deployment and post-sale success. Success is measured by speed to production, customer confidence, platform adoption, retention, and expansion.

Key Responsibilities

Deployment execution and platform bring-up

Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPU-as-a-Service

Own on-site and in-country deployments across Saudi Arabia and the broader ME region

Own infrastructure bring-up, platform configuration, and production readiness validation

Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers

Technical account ownership and customer success

Serve as the primary technical point of contact for assigned customers post go-live

Own the technical success plan, adoption milestones, and operational maturity roadmap

Build trusted, long-term relationships with customer engineering, IT, OT, and security team

Lead technical governance discussions, roadmap planning, and platform optimization conversations

Joint Success Plan ownership

Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer

Align deployment milestones, platform adoption, and operational maturity to customer business objectives

Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking

Regularly review progress against success plans with customer stakeholders and Armada leadership

Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning

Surface risks, dependencies, and blockers early and drive resolution with clear ownership

Time-to-value acceleration and adoption

Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production use cases

Drive adoption across new workloads, business units, and countries

Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS

Operational excellence and reliability

Ensure customer environments remain stable, secure, and production-ready

Proactively identify scaling risks, architectural gaps, and technical debt

Coordinate with Product, Engineering, and Support teams to resolve issues efficiently

Sovereign data, security, and compliance execution

Operate confidently within Saudi and regional sovereign data and security requirements

Support security validation, audits, and governance processes as required by customers

Maintain disciplined access control, documentation, and operational hygiene

Field leadership and mentorship

Act as a senior technical presence for ND8 customers, setting the bar for execution and professionalism

Mentor junior FDEs, TAMs, and delivery engineers as the region scales

Contribute to deployment standards, runbooks, and repeatable best practices

Cross-functional collaboration

Partner closely with the Sr. Director of Customer Success & Delivery, EMEA & ANZ on customer priorities and escalations

Work with Sales on expansion planning while maintaining a trusted post-sale posture

Provide structured feedback to Product and Engineering based on real customer usage

Qualifications and Experience

8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles

Proven ability to own both hands-on delivery and long-term customer technical relationships

Deep technical expertise across Linux, networking, Kubernetes, storage, and GPU-accelerated compute

Strong troubleshooting skills in live, production environments

Experience working directly with customers in regulated, high-stakes settings

Willingness to travel across Saudi Arabia and the broader ME region

Clear, confident communication style suitable for executive and engineering audiences

Preferred Experience

Experience with edge compute, modular data centers, or distributed infrastructure

Familiarity with AI workloads, GPU clusters, and high-performance computing environments

Exposure to sovereign or national-scale customer environments

Experience operating in UAE, Saudi Arabia or across ME

Comfort operating with ambiguity and owning outcomes end to end

What Success Looks Like

Customer environments reach production quickly and operate reliably

The same engineer who deploys the platform remains the trusted technical owner

Adoption expands across sites, workloads, and teams without handoff friction

Customers view Armada as a strategic AI infrastructure partner due to consistent technical ownership

You're a Great Fit if You're

A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge

A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude

Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company

A collaborative team player. You focus on business success and are