Senior Director, Analyst CIO Market and Technology Platforms, Infrastructure and Operations , Remote US

About the role:

Gartner Analysts are industry thought leaders who create must-have insights , market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group , establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives . They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations .

What you will do:

Serve as an authority on I&O strategy for CIOs around the globe, guiding clients on best practices for managing services , evaluating I&O vendors and measuring performance

Advise CIOs and their Heads of I&O on modernizing enterprise platforms to enhance agility and performance

Deliver rese arch and recommendations to CIOs on infrastructure technologies, markets, and emerging trends.

Demonstrate knowledge/experience of Platform engineering, platform operating model, DevOps, technical debt, AI infrastructure, geopatriation and cloud to CIO audiences

Analyze industry trends, threat intelligence, and technology disruptions (e.g., quantum computing, agentic commerce) to forecast future risks and inform strategic planning.

Scale positions and insights to diff ere nt audie nces including industr ies and mids ize en terp rises

Present I&O research and thought leadership in 1-to-1 conversations and at Gartner events, webinars, and client workshops, engaging with C-suite executives and technology leaders.

Support clients in evaluating and selecting I&O vendors and solutions tailored to the unique needs of industries.

Collaborate with other Gartner Analysts to develop comprehensive, actionable research (including Magic Quadrants) that addresses the top I&O priorities of CIOs in these sectors.

Create innovative, thought provoking, and highly leveraged “must-have insights ” content

Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act

Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

Demonstrate thought leadership in establishing Insights positions across a team of analysts

Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

Provide high quality and timely content peer review

Build credibility as an industry expert to represent Gartner insights , methodology and strategy

Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community

Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery

Be a mentor and a coach by supporting more junior team members

Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

What you will need:

Bachelor's degree or equivalent experience and 1 2 + years of relevant field or industry experience as CIO or Head of Infrastructure , in one or more of the following disciplines :

Developing an I&O Strategy

Transitioning and Operating IT Services

Optimizing IT Service Management Processes

Automating Operations

Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders

Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables

Demonstrate excellence in research and writing ability

Strong written and verbal proficiency , analytical and presentation skills; ability to engage clients and respond effectively to questions

Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges

Strong communicat ion skills - able to explain complex concepts concisely and simply

Subject matter expert ise ; comfortable presenting at large and small-scale speaking engagements

Strong business and financial acumen

Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market

Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team

Learning agile and adept with navigating highly matrixed environments

Ability to represent Gartner's research methodology and strategies effectively at all levels

Willingness and ability to travel up to 25% (where applicable)

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that