Senior Director, Content Operations Lead (US)

Code and Theory is hiring a Content Operations Lead to join our Enterprise Transformation team. This role is responsible for standing up and running scaled content services for enterprise clients — from initial service model design through go-live, stabilization, and handover to the client organization.

Depending on the client engagement, this role may operate in a forward-deployed capacity, embedded inside a client team, working alongside their production leads, creative teams, agencies, and platform owners to redesign and run content operations in real time. That means participating in the intake queue, the production schedule, and the review cycle directly, and rewriting the process while live work moves through it.

WHAT YOU'LL DO

Map the full content lifecycle end-to-end and the organizational model underneath it

Diagnose where the current model breaks and capacity that cannot absorb peak

Design the target-state service model and the decision rights that govern all of it

Define the governance layer so that compliance can say yes at speed rather than at the end

Establish the measurement framework before go-live, with baselines set for cycle time, first-pass approval rate, reuse rate, cost per asset, and on-time delivery

Build the activation plan with named owners against every dependency

Stand up the service model so the operating infrastructure is working before volume arrives

Resource and onboard the team

Run the cutover

Stabilize the service post-launch through office hours, support, performance monitoring against baselined SLAs and KPIs, model refinement, and a transition close-out that documents what remains open

Redesign the operating model around AI-native capability

Define the new ways of working, reshape workflows, roles, decision rights and handoffs around them

Collaborate with engineers and creative technologists to stand up the content stack, both out of the box and custom built

Codify standards, brand compliance, legal review for machine-consumption

Prototype to accelerate delivery, using prompts, prototypes and lightweight internal tools to prove patterns quickly before scaling them through engineering

Own VP-to-C-suite relationships across CMO, CCO, content operations lead, and platform owner, and the cross-functional teams that intersect to ship the work

Translate between the CMO's brand and growth agenda, production's capacity and craft constraints

Lead the delivery pod, including casting, offshore and partner capacity management

Shape commercial strategy

Run the workshops and steering reviews

Convert proven engagements into reusable accelerators, methods, and offerings

Develop thought leadership and case studies that earn the next engagement

Shape partnerships with platform and ecosystem players (Adobe, Pencil, Typeface) and contribute to joint go-to-market plays

Set the bar for what full-stack, AI-fluent, embedded delivery looks like in the content operations domain

WHAT YOU'LL NEED

10-15 years across content operations, creative production, marketing operations, consulting, or transformation delivery with meaningful time spent both advising and operating

Deep fluency in how content actually gets made at enterprise scale

A track record of shipping in enterprise environments

A history of building pipelines, methods, or production capabilities that outlived the engagement that created them

Commercial instinct to shape scopes, build capacity models, defend margin, and grow accounts through proof-driven expansion

A background that bridges creative production or studio operations and consulting or transformation work

Direct experience standing up a service, studio, shared service center, or production pod from design through go-live and stabilization

Working command of the transition lifecycle and the entry and exit criteria at each gate

Hands-on experience with the unglamorous half, including resourcing, knowledge transfer, readiness testing, phased ramp, SLA baselining, and transition close-out

Proven record driving adoption in an organization that did not want the change

A bias toward shipping

Ability to decompose a content workflow into demand, capacity, quality gates, automation, and human-in-the-loop steps that hold up under volume

Accountability to outcomes

Comfort in ambiguity

Bachelor's Degree

NICE TO HAVE

Willingness to travel within the US (20-30%)

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $160,000 - $220,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.