Senior Director, Enterprise Customer Success

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity and Impact:

Redox is looking for a Sr. Director of Enterprise Customer Success to own the health, growth, and retention of our most strategic accounts. This leader will manage a team of 6 Strategic Client Executives (SCEs) responsible for our highest-ARR, highest-complexity relationships across Redox's five core markets — Payer, Provider, EHR, Enterprise Vendor, and Life Sciences — the accounts where Redox's platform is most deeply embedded in a customer's clinical, operational, or product workflows.

Each of these markets brings distinct stakeholders, use cases, and success criteria (health systems optimizing clinical data exchange, payers managing member data at scale, EHR partners embedding Redox into their own offerings, vendors building on our platform, and life sciences companies powering research and real-world data use cases) so this leader needs to flex account strategy across a genuinely diverse enterprise portfolio rather than a single vertical playbook.

This is a player-coach role for someone who has run enterprise relationships themselves and now wants to build and scale the team and playbook behind them. You'll be accountable for net revenue retention, expansion pipeline, and executive-level relationship health across the Strategic tier, while partnering closely with Sales, Product, and Support to make sure our biggest customers get outsized value from the platform.