Senior Director of Managed Services, Network and Security

Location: Remote (U.S.)

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

Must be based in the United States. Travel up to 30% may be required.

About The Role

We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments.

This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments.

The ideal candidate is a transformational leader with a proven history of:

Building and scaling high-performance teams

Leading MSSP growth and maturity

Delivering results in complex, global enterprise environments

Driving operational excellence and continuous improvement

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Key Responsibilities

People Leadership & Team Development (Primary Focus)

Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders

Develop structured training, certification, and career progression programs

Lead global hiring, onboarding, and workforce planning strategies

Drive organizational transformation and turnarounds for underperforming teams

Establish strong coaching, mentorship, and leadership development frameworks

Global Delivery & MSSP Operations

Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)

Scale delivery across multi-client, multi-region environments

Own SLAs, KPIs, and customer satisfaction metrics

Drive automation, standardization, and service delivery maturity

Networking & Security Domain Leadership

Networking Foundations (Core Infrastructure Ownership)

Oversee enterprise network infrastructure including:

Physical components (routers, switches, cabling)

Virtual networking layers across data center and cloud environments

Ensure deep expertise across network protocols, including:

TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP

Govern architecture and standards for:

IP addressing (IPv4/IPv6) and subnetting strategies

MAC addressing and Layer 2/Layer 3 segmentation

Ports and service communication models

Define and standardize network topologies, including:

Star, mesh, hybrid, and distributed architectures

Drive performance across:

Network availability, throughput, latency, and fault tolerance

High availability (HA) and redundancy architectures

Lead modernization of cloud networking, including:

Virtual networks, VPCs, hybrid connectivity, and secure segmentation

Security Capability Pillars

Secure Access & Edge

Lead SASE / SSE / ZTNA strategy and service delivery

Enable secure, identity-driven access across distributed environments

Identity-First Security

Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)

Implement Zero Trust identity models and governance

Security Operations & Threat Detection

Lead XDR / MDR capabilities and service delivery

Drive SIEM / SOAR integration, threat detection, and response maturity

Cloud Security

Own security capabilities across:

CNAPP, CSPM, CWPP

Secure hybrid and multi-cloud environments

Compliance & Risk Management

Align services to:

NIST, SOC 2, HIPAA frameworks

Embed compliance into managed service delivery models

OT / Edge / IoT Security

Secure operational technology, IoT, and edge environments

Drive segmentation, monitoring, and risk reduction strategies

Perimeter & Network Protection

Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation

Ensure proactive defense and threat containment across network layers

Service Delivery & Operational Excellence

Own end-to-end delivery performance across networking and security services

Drive maturity in:

Incident, problem, and change management

Monitoring and observability

Lead LEAN-driven continuous improvement, including:

Process optimization and waste reduction

Standard work and performance metrics

Operational transformation across global teams

Client Engagement & Executive Leadership

Serve as an executive leader in client engagements and escalations

Lead strategic reviews, service improvement initiatives, and roadmap discussions

Partner with sales and solutions teams to expand MSSP and networking offerings

Required Qualifications

Proven experience as a senior people leader managing large networking and security teams

Demonstrated success building, scaling, and transforming high-performance teams

Experience leading global delivery operations within MSP/MSSP environments

Expertise across core networking fundamentals and advanced security domains

Deep experience in:

Networking infrastructure, protocols, and architecture

SASE / SSE / ZTNA

Identity-first security (IAM, Okta, Azure AD, PAM)

XDR / MDR and security operations

Cloud security (CNAPP, CSPM, CWPP)

Compliance frameworks (NIST, SOC2, HIPAA)

OT / IoT / edge security

DDoS and network protection strategies

Strong understanding of Zero Trust architecture and modern security frameworks

Experience building or scaling managed services portfolios and delivery frameworks.

Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).

Strong financial acumen related to infrastructure cost models and consumption-based services.

Prior experience building or turning around high-performance managed services teams

Prior experience implementing and scaling ITIL and LEAN process frameworks

Strong financial and operational acumen

Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.

Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.

Excellent executive communication skills with the ability to simplify complex technical concepts.

Preferred Experience:

15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.

Prior experience in a Managed Services Provider (MSP) or consulting organization.

Prior experience leading and developing managers

Proven track record of growing a business with documented cases of close collaboration with sales executives

Experience leading global delivery operations within MSP/MSSP environments

Expertise across core networking fundamentals and advanced security dom