Senior Enterprise Account Lead (Senior Customer Success)

About Brandlight

Brandlight is the leading enterprise AI visibility platform, built to help the world’s leading brands understand, manage, and optimize how they appear across AI-driven search, commerce, and advertising.

As AI rapidly becomes a trillion-dollar marketing and distribution channel, Brandlight is defining the systems that decide how brands are surfaced, trusted, and chosen.

Join our team and help build the next generation of tools shaping the future of brand management in an AI-first world.

About the Role

As a Senior Enterprise Account Lead (Senior Customer Success) at Brandlight, you will own a portfolio of strategic enterprise customers from onboarding through renewal and expansion. You’ll be responsible for building senior-level relationships, ensuring strong adoption, and translating product value into measurable business outcomes.

This is a role for someone who is comfortable leading complex, multi-stakeholder accounts. You bring strong commercial instincts, solid product understanding, and the ability to operate confidently with executive teams while staying deeply connected to day-to-day execution.

Responsibilities

Own enterprise accounts end-to-end, from onboarding to renewal and expansion

Lead onboarding and adoption to ensure customers realize value quickly and consistently

Build and maintain strong relationships with senior stakeholders (VP+), including economic buyers

Drive renewals and expansions through clear value articulation and consultative engagement

Identify risks, opportunities, and leverage points across each account

Surface customer insights that inform product direction, positioning, process, and pricing.

Partner closely with Product, Sales, and R&D to deliver customer outcomes

Requirements

7+ years of experience managing enterprise accounts, with ownership of renewals and expansions

Experience working directly with Fortune 500 marketing leadership (CMO / VP level)

Strong ability to understand customer business objectives and clearly articulate product value

Comfortable leading conversations as the domain expert, even when challenged with new information

Consultative and adaptable; able to operate effectively without rigid playbooks

Strong executive communication skills and a trusted-advisor presence

Solid understanding of product and strong analytical judgment

Highly organized, dependable, and consistent in execution

Strong sense of ownership with reliable follow-through

Why join us

At Brandlight, you’ll build and shape a new category at the intersection of AI, marketing, and commerce.

We’re a fast-growing startup led by repeat entrepreneurs, world-class engineers, and marketing leaders, all driven to reinvent how brands are built, discovered, and chosen in the age of AI.