Senior Fulfillment Continuous Improvement Specialist

Real people. Real service.

At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Fulfillment Continuous Improvement Specialist to join our Operations Team. This individual will report into our Senior Manger, Continuous Improvement and is a seasoned Continuous Improvement practitioner who operates independently on the organization’s most complex, high-impact improvement initiatives. As a senior individual contributor, this role leads network-wide process analysis, drives large cross-functional projects, and serves as a subject matter authority on Lean Six Sigma methodology and supply chain operations. The Senior Specialist brings analytical rigor and deep operational expertise to every engagement, setting the standard for quality, sustainability, and measurable results across the fulfillment center network. This individual understands how automation interacts with people and processes, and applies that knowledge to design improvements that are durable and scalable. This role also plays a key part in developing the broader Continuous Improvement community by mentoring colleagues and elevating team capabilities. This is a high-travel, hands-on role with significant time spent on the fulfillment center floor.

This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

This position will require travel up to 50% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as frequent travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type: Full-Time, Exempt

Location: Remote

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility

Base Salary: The expected starting salary for the position is $92,440 to $115,550 within a full position range of $ 92,440 to $138,660 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Responsibilities:

Lead network-wide process analysis and implement SOPs that drive consistency and reliability across fulfillment centers

Independently manage complex improvement projects from identification through sustainment — owning scope, approach, and outcomes

Design and evaluate pilot programs to validate new processes before full-scale rollout

Apply statistical analysis to validate improvement hypotheses and assess process capability

Develop KPIs and metrics to track and demonstrate supply chain improvement effectiveness

Establish and enforce control plans and sustainment mechanisms to protect gains and prevent regression after project close

Partner with Engineering and Operations teams to implement and optimize automated systems including robotics, sorters, and conveyor, and technologies

Apply CI methodology to identify opportunities within automated workflows, reducing downtime, improving throughput, and increasing system reliability

Develop and maintain Total Preventive Maintenance (TPM) programs for automated equipment and conveyance systems, including PM schedules, inspection checklists, and escalation protocols

Monitor OEE (Overall Equipment Effectiveness) metrics for automated systems and drive structured improvement actions when targets are missed

Lead sustainment reviews and audits to ensure automation-related improvements are maintained over time and embedded in standard work

Collaborate with vendors and internal technical teams to integrate CI principles into equipment commissioning, changeovers, and upgrades

Track and report on PM compliance, equipment reliability trends, and automation uptime as part of overall performance management

Apply advanced statistical methods to analyze process capability, validate hypotheses, and quantify improvement impact

Establish and maintain performance baselines; develop enterprise-level dashboards and reporting tools for senior stakeholder visibility

Translate voice of customer into measurable, data-driven performance metrics that inform prioritization and investment decisions

Ensure data integrity through partnerships with IT and analytics teams; optimize underlying analytics systems

Mentor and guide CI team members and cross-functional team members on tools, frameworks, and problem solving approaches

Effectively communicate complex CI insights and outcomes to senior stakeholders, adapting content and framing to audience

Facilitate Kaizen events and cross-functional workshops to drive rapid, structured problem-solving at scale

Drive adoption of improvements through structured change management and sustained stakeholder engagement

Represent the voice of the customer in prioritization and decision-making discussions with leadership

Manage projects from conception through execution, ensuring alignment with company goals and CI strategy

Collaborate with cross-functional teams to implement best practices and standard operating procedures across the network

Develop and maintain project plans, timelines, and budgets; proactively manage risks and escalate blockers

Build sustainment into every project plan — defining ownership, audit cadence, and response protocols before project closure

Requirements:

Green Belt or Black Belt Six Sigma certification, OR 3+ years of hands-on Lean Six Sigma experience in a complex operational environment

Proven track record independently leading end-to-end CI projects with measurable, sustained results

Experience with statistical analysis tools and methods (e.g., Minitab, process capability, hypothesis testing)

Strong ability to communicate complex analytical findings to senior leadership and nontechnical stakeholders

Experience facilitating Kaizen events and leading structured problem-solving workshops

Preferred Qualifications:

Bachelors Business, Analytics, or Engineering

Experience in supply chain, warehouse, or distribution center environments

Demonstrated ability to mentor and develop junior CI practitioners

Experience with advanced data visualization tools (Tableau, Power BI) and enterprise reporting

Why work with us:

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options

401(k) with up to 4% company match

Paid vacation, sick time, and holidays

Company-paid basic life insurance and long-term disability

Discounted auto, home, and pet insurance programs

Flexible Spending Account (FSA)

Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)

Company-provided equipment and one-time $250 work from home stipend

$750 annual professional development budget

$25 monthly Grubhub credit

Company rewards and recognition program

And more!

We empower ownership – We all contribute to our success a