Senior Group Manager, Customer Experience and Insights (US)-CCUL Partnerships

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Group Manager, Customer Experience and Insights (US)-CCUL Partnerships based in the United States.

This senior marketing leadership role oversees a customer experience and consumer insights function supporting strategic business and marketing decisions. You’ll lead a team of marketing research and insights professionals while serving as a trusted advisor to senior leaders and business partners. The role combines customer research, data synthesis, strategic planning, and executive-level storytelling to translate complex information into actionable business outcomes. You’ll shape research strategies, identify emerging trends, and develop insights that influence customer engagement, brand, and business priorities. The position requires strong cross-functional leadership, financial and operational discipline, and the ability to navigate ambiguous, complex initiatives. You’ll work in a collaborative environment with opportunities to develop high-performing teams and influence strategy across a large organization.