Senior Infrastructure SRE

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn .

**Travel to Office expectations**

For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

About the role

PointClickCare builds cloud platforms that power safer, more connected care for millions of patients. You'll design and operate resilient infrastructure services across Azure, AWS, GCP, and on-prem environments, driving reliability, automation, and operational excellence for identity, compute, storage, messaging, and shared services with an SRE-first mindset.

What you'll do

Design and implement highly available infrastructure solutions for compute, storage, identity, messaging, and shared services

Build and maintain Infrastructure as Code using Terraform or Pulumi; establish best practices and standards

Automate operational workflows to eliminate toil: auto-remediation, self-healing systems, capacity planning

Define and track SLIs and SLOs for critical services; manage error budgets and reliability targets

Participate in the on-call rotation and lead incident response for complex infrastructure issues; conduct blameless post-mortems and drive systemic fixes

Develop observability strategies: metrics, logs, distributed tracing, alerting frameworks

Apply AI-assisted tooling to reduce toil and speed up investigation: log analysis, alert triage, runbook and post-mortem drafting, automation scaffolding

Own reliability for one or more infrastructure domains end to end, driving multi-team initiatives with product engineering from problem definition through adoption

Mentor intermediate SREs; review infrastructure changes; establish operational best practices

What you'll bring

Must-haves

5+ years of hands-on experience operating and designing cloud infrastructure

Expert-level understanding of the core services of either Azure or AWS

Working proficiency in at least one additional platform (Azure, AWS, or GCP)

Experience designing and supporting production infrastructure that spans multiple cloud platforms

3+ years of production experience with Infrastructure as Code (Terraform, Pulumi, CloudFormation)

Ability to design scalable, reusable IaC modules and enforce GitOps workflows

Experience managing IaC across multiple cloud providers, including module design, state layout, and provider-specific resource differences

Strong proficiency in at least one programming language (Python, Go, Bash) for production automation

Demonstrated ability to write tested, maintainable automation and tooling

Practical application of SRE principles in production environments

Experience defining and managing SLIs/SLOs, error budgets, toil metrics

Track record of improving system reliability (e.g., MTTR reduction, availability improvements)

Demonstrated depth across key infrastructure services:

Expert-level experience running Kubernetes and containerized workloads in production on managed Kubernetes (AKS, EKS, or equivalent), plus VM-based compute

Practical experience operating a service mesh in production (Istio preferred; Linkerd or equivalent)

Strong proficiency with enterprise identity and SSO: SAML, OAuth/OIDC, LDAP, and cloud IAM

Working knowledge of an enterprise federation platform such as PingFederate, Entra ID, Okta, or ADFS

Strong proficiency in storage solutions (object, block, and file storage; Kubernetes persistent volumes)

Working knowledge of designing and operating infrastructure in a regulated environment (HIPAA, SOC 2, PCI, FedRAMP, or equivalent)

Familiarity with audit evidence, access controls, encryption in transit and at rest, and data residency constraints

Proven track record of measurably reducing operational toil through automation (e.g. ticket volume, manual runbook executions, hours reclaimed)

Strong communication and documentation skills; demonstrated ability to influence engineering teams

Nice-to-haves

2+ years in healthcare technology or highly regulated SaaS environments (HIPAA, SOC 2, HITRUST)

Cloud certifications: Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect, or equivalent

Working experience operating Kubernetes at scale across multiple clusters (CKA or CKAD certification a plus)

Working knowledge of messaging and event-streaming platforms (Kafka, Azure Service Bus, Event Hubs, SQS, Pub/Sub)

Practical experience building CI/CD pipelines and deployment automation (GitLab, GitHub Actions, ArgoCD)

Familiarity with AI-assisted engineering and operations tooling: LLM-based coding assistants, AIOps, agentic incident investigation

Judgment about where AI belongs in an operational workflow, including safe handling of sensitive data in prompts and reviewing generated changes before they reach production contribution to open-source SRE tools or infrastructure projects (GitHub profile, PRs merged)

Education

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field

OR equivalent practical experience with a proven track record in infrastructure and SRE practices evidence of continuous learning and staying current with SRE and cloud-native trends

How we work

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field

Transparent collaboration: We work in the open using OKRs, cross-functional retrospectives, and public roadmaps so everyone knows priorities and progress

Blameless culture: We confront problems courageously through structured post-mortems and root cause analyses, focusing on systems improvement not individual blame

Data-driven decisions: We use metrics, APM, and observability data to make evidence-based choices about reliability and performance investments

Continuous learning: We lear