Senior IT Systems & Infrastructure Specialist– Manufacturing

Job Title: Senior IT Systems & Infrastructure Specialist – Manufacturing

Title of Supervisor: Plant Manager

Job Location: Morristown, TN

Functional Partnership: Greenworks IT Infrastructure

Rate: Based on Experience

Company Website: www.greenworkstools.com

Company Summary

Be part of a more sustainable future with Greenworks Tools. We are looking for dynamic individuals who are excited and eager to help us bring cutting-edge green technology to the marketplace.

Greenworks Tools is a leader in battery-powered outdoor power equipment for DIY consumers, landscaping professionals, and commercial users. Our products include commercial and residential outdoor power equipment, riding and standing mowers, and electric utility and off-road vehicles.

By utilizing advanced battery, control, and drive technologies, Greenworks delivers the power and performance customers expect while helping transition outdoor power equipment away from traditional gas-powered technology.

Position Summary

The Senior IT Systems & Infrastructure Specialist – Manufacturing serves as a primary on-site technical resource for the Tennessee manufacturing operation and provides advanced support for IT infrastructure, business systems, manufacturing technology, and end-user computing.

This position reports administratively to the Plant Manager and works in close functional partnership with the Greenworks IT Infrastructure team to ensure local technology aligns with Greenworks enterprise architecture, cybersecurity requirements, technical standards, policies, and business objectives.

This is a senior, hands-on technical role. The successful candidate must be comfortable supporting day-to-day user and operational technology needs while also independently troubleshooting complex networking, wireless, server, systems, and infrastructure issues.

The position will work closely with Greenworks IT, plant leadership, Engineering, Manufacturing, Operations, business application teams, vendors, contractors, and other stakeholders to maintain reliable, secure, and effective technology services.

The primary work location is Morristown, Tennessee. The position may also provide IT support to Team Tech and other Greenworks or affiliated operations as business requirements dictate.

Essential Duties and Responsibilities

IT Infrastructure and Systems

Serve as a senior on-site technical resource for IT infrastructure, systems, networking, and end-user technology within the Tennessee manufacturing operation.

Support, maintain, troubleshoot, and assist with implementation of local IT infrastructure in accordance with Greenworks enterprise IT standards and architecture.

Support LAN, WAN, VLAN, wireless, switching, routing, VPN, firewall, internet connectivity, structured cabling, and related network infrastructure.

Troubleshoot network connectivity, performance, wireless coverage, authentication, and other infrastructure-related issues.

Support Windows server environments, storage systems, virtualization platforms, and other site infrastructure where applicable.

Monitor infrastructure and system health and proactively identify reliability, performance, capacity, and security concerns.

Assist with server installations, infrastructure upgrades, technology refreshes, migrations, facility expansions, and new system deployments.

Coordinate infrastructure design and significant configuration changes with Greenworks IT Infrastructure.

Microsoft and Enterprise Technology

Support Microsoft Windows desktop and server environments.

Support Microsoft Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, DNS, DHCP, authentication, user/group administration, permissions, and related enterprise services within the appropriate assigned level of access.

Troubleshoot operating system, authentication, application, connectivity, and enterprise technology issues.

Work with Greenworks enterprise technology teams when issues require elevated access, architecture changes, or specialized expertise.

Manufacturing and Operational Technology Support

Support the IT technology and infrastructure required for manufacturing, warehouse, and operational environments.

Support production workstations, warehouse terminals, industrial PCs, barcode scanners, handheld/mobile devices, label printers, barcode printers, and other technology used in manufacturing and warehouse operations.

Support network connectivity and IT integration for manufacturing and Operational Technology (OT) systems.

Work with Engineering, automation teams, equipment manufacturers, vendors, and Greenworks IT to troubleshoot connectivity and infrastructure issues involving production equipment and systems.

Support IT components associated with ERP, MES, production, warehouse, and related manufacturing systems.

Assist with technology deployments associated with new production equipment, manufacturing lines, facility changes, and operational projects.

Coordinate appropriately with Engineering and automation resources for PLC, controls, and machine-specific issues. PLC programming and industrial control engineering are not primary responsibilities of this position unless specifically assigned.

Business Systems and Applications

Provide technical and first-line support for enterprise business applications used by the facility, including systems such as SAP, Salesforce, ADP, Power BI, and related business applications.

Troubleshoot workstation, connectivity, authentication, printing, interface, and other technical issues affecting enterprise applications.

Escalate application-specific configuration, development, business process, or functional issues to the appropriate Greenworks application or business systems teams.

Assist with the implementation and integration of new enterprise or manufacturing applications as required.

Coordinate application-related infrastructure requirements with Greenworks IT and appropriate business stakeholders.

End-User and Operational Support

Provide hands-on technical support for desktops, laptops, mobile devices, printers, scanners, monitors, conference room technology, applications, peripherals, and other end-user computing equipment.

Diagnose and resolve hardware, operating system, application, network, printing, and connectivity issues.

Assist users with technology-related issues and provide technical guidance and training where appropriate.

Support user onboarding, equipment deployment, configuration, replacement, and offboarding activities as required.

Serve as an escalation resource for technical issues that cannot be resolved through standard end-user support processes.

Prioritize production-impacting and operationally critical incidents appropriately.

Cybersecurity

Ensure local systems, infrastructure, and technology practices comply with Greenworks cybersecurity policies and standards.

Assist with endpoint protection, security monitoring, operating system and application patching, vulnerability remediation, access control, MFA, and system hardening.

Follow least-privilege principles and established Greenworks standards for administrative access and account management.

Assist with remediation of identified security vulnerabilities and configuration issues.

Immediately escalate suspected cybersecurity incidents according to Greenworks incident-response procedures.

Work with Greenworks IT and cybersecurity resources during security investigations and remediation activities.

Ensure technology changes do not introduce unnecessary cybersecurity or operational risk.

Projects and Technology Implementation

Participate in and, where appropriate, lead site IT and infrastructure projects from planning through implementation and completion.

Support projects involving network upgrades, wireless deployments, server installations, infrastructure refreshes, facility expansions, new equipment, manufacturi