Senior Manager, New Verticals - In Store Intelligence Strategy & Operations

About the Team

New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery.

Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketplace. We do this by identifying efficiencies, building product tooling, and launching operational processes at scale. You will own metrics, pull operational and product levers, and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.

About the Role

You'll own the operational engine behind DoorDash's ground truth AI platform — responsible for building and scaling the technology that collects in-store data across tens of thousands of physical store locations and translating that data into measurable improvements in inventory accuracy, Dasher pick time, and customer selection. This means everything from designing the systems that capture real-time shelf data, to defining how that data flows into downstream product experiences for customers, Dashers, and merchant partners.

You'll lead high-impact initiatives from concept to execution — defining strategy, building roadmaps, partnering cross-functionally across product, engineering, and ML, and using data to continuously optimize outcomes. This is a highly visible role with direct impact on customer experience, operational efficiency, and business growth. Success requires strong ownership, comfort with ambiguity, and the ability to translate complex, multi-stakeholder tradeoffs into clear decisions and action.

This role will directly manage a team and report into a Director on our Strategy & Operations team. We operate in a hybrid model and are looking for someone based in New York as the majority of our team is here. We spend time working together in-office and remotely.

You’re excited about this opportunity because you will…

Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.

Strategize . From first principles, you’ll develop the optimal strategy for best serving our customers.

Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.

Lead and collaborate. You’ll work with a cross-functional team, including product, engineering, ML, design, and operations, and lead your own pod to build this new line of business for DoorDash.

Scale. Take a nascent platform to the majority of DoorDash's non-restaurant GMV — managing the complexity of thousands of stores, multiple data sources, and a multi-modal ML stack.

Own a platform, not a project. The ground truth platform powers inventory accuracy, customer selection, Dasher pick time, catalog, and pricing. You'll shape what gets built and how it scales across the organization.

Operate at the frontier of physical-digital AI. Work at the intersection of computer vision, in-store logistics, artificial intelligence and marketplace health — a genuinely novel problem space.

We’re excited about you because…

You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.

You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.

You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments

You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.

You’re technical. You have experience owning metrics with complex, multi-input attribution; comfort partnering with ML and engineering on technical tradeoffs; prior experience in marketplace ops, fulfillment, or data-intensive platform environments a plus.

You have 8+ years of experience . You’ve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).

You are a leader. You have 2+ years of experience managing high-performing teams.

You have completed your BS/BA Degree, ideally a business or engineering focused concentration. An MBA is a plus!

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$170,000 — $250,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to