Senior Manager, Special Accounts Management Unit Operations

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The Senior Manager, Special Accounts Management Unit Operations is accountable for designing, leading, and continuously improving the operational framework, controls, and governance model supporting the Bank’s Special Accounts Management Unit (SAMU). This role provides senior operational leadership across defaulted and high‑risk commercial lending portfolios, ensuring that SAMU operations are scalable, well‑controlled, and aligned with the Bank’s broader credit risk, regulatory, and capital protection objectives.

The role goes beyond day‑to‑day execution to shape how SAMU operates, including workflow design, governance routines, escalation models, and cross‑functional coordination. The incumbent acts as a key partner to senior leaders across Credit Risk, Finance, Legal, and Operations, bringing forward insights, recommendations, and decisions with longer‑term and enterprise‑level implications.