Senior Manager, Training, Content, and Quality

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Training, Content, and Quality based in the United States.

• This senior leadership role will oversee the teams responsible for training, content, and quality within a growing Shared Services organization.
• You will shape the strategy, operating model, and continuous improvement roadmap for three critical functions at different stages of maturity.
• Your work will directly influence onboarding effectiveness, employee performance, knowledge management, and frontline customer support quality.
• You will build scalable learning programs that accelerate new-hire ramp time while reducing reliance on informal shadowing and operational subject-matter experts.
• The role also offers an opportunity to define how AI can transform enablement, knowledge management, and quality operations across the broader organization.
• You will partner closely with Operations and cross-functional stakeholders to connect strategic priorities with measurable execution.
• This is an ideal opportunity for a transformative people leader who thrives in fast-paced environments and wants to help build the future of AI-enabled support operations.