Senior Operation Manager - Amazon

Role: Senior Operation Manager - Amazon

Experience: 5-8 years

Budget: 8 LPA

Location: Ahmedabad

Key Responsibilities:

• •Lead the Amazon Operations team across Seller Central and Vendor Central.
• •Manage Amazon 3P operations including FBA / Seller Flex / applicable fulfilment models.
• •Manage Amazon 1P Vendor Central operations including PO processing, confirmations, appointments and fulfilment.
• •Monitor inventory availability across Amazon FCs and fulfilment locations.
• •Track Fill Rate, OOS, sales loss, inventory cover and replenishment requirements.
• •Analyse PO acceptance, shortages, cancellations and unfulfilled quantities.
• •Ensure Seller Central and Vendor Central account hygiene and operational compliance.
• •Monitor dispatch SLA, OTIF, appointment adherence and delivery performance.
• •Coordinate with Inventory Planning, Warehouse, Logistics, Finance, Sales and ERP/Tech teams.
• •Track Amazon penalties, shortages, claims, chargebacks, deductions and operational disputes.
• •Monitor returns and inventory reconciliation.
• •Analyse SKU / ASIN-wise sales, inventory availability and lost sales opportunities.
• •Prepare daily, weekly and monthly Amazon performance MIS and dashboards.
• •Conduct RCA for operational gaps and drive permanent corrective actions.
• •Lead process improvement, automation and integration projects.
• •Manage team KPIs, performance and capability development.
• •Support growth planning by improving inventory positioning and fulfilment readiness.

Preferred Profile:

• •8–12 years of Ecommerce / Marketplace / Supply Chain Operations experience.
• •Strong hands-on experience with Amazon Seller Central and Vendor Central.
• •Good understanding of Amazon 3P and 1P business models.
• •Experience with FBA, Seller Flex, Vendor PO fulfilment and Amazon FC operations preferred.
• •Strong knowledge of inventory planning, Fill Rate, OOS, OTIF, logistics and reconciliation.
• •Strong Excel / Power BI / ERP / OMS and analytical capabilities.
• •Prior experience in leading an Ecommerce Operations team.