Senior Operations Manager - ALO

About GEODIS

GEODIS aims to become the European leader in logistics services. To achieve this, GEODIS has established the STS policy: Stakeholders Total Satisfaction, meaning the total satisfaction of all our stakeholders.

Job Description

Do you want to build an efficient, safe, and customer-focused logistics operation for a leading fashion client? GEODIS is looking for a Senior Operations Manager to make a daily difference in Almere. You are responsible for the optimal handling of inbound and outbound goods flows, storage, and Value Added Services, ensuring quality, customer, and employee satisfaction. In the absence of the Site Manager, you assume overall responsibility for the site.

Your impact

As Senior Operations Manager, you directly manage 2–5 Operations Managers/Supervisors and oversee operational teams. You uphold operational policies, identify improvement opportunities, steer towards KPIs and SLAs, and maintain a healthy balance between quality, efficiency, cost control, and employee satisfaction.

What will you do?

Policy

Promote, monitor, and periodically evaluate operational policy as established by the Site Manager

Identify and formulate improvements for new logistics working methods and procedures

Implement guidelines after approval from the Site Manager

Budget/Finance

Operate within departmental budget framework and strive for set ratios

Weekly reporting to the Site Manager

Prepare pricing proposals for Value Added Services (VAS)

Contribute to departmental budgeting and cost control

Responsible for correct time registration and invoicing

Relationship Management

Strengthen internal networks with other sites; maintain external relationships with clients and suppliers

Manage supplier contracts

Serve as contact person for clients regarding operational matters

Operations

Deliver services to customers according to contract/SLA

Set operational objectives and standards

Ensure efficient planning and administration within operational processes, set priorities

Monitor processes, work instructions, quality, quantity, and continuity of service

Participate in multidisciplinary projects as project manager

Monitor SLAs, intervene/escalate when necessary

Quality

Achieve quantitative and measurable quality objectives (KPIs)

Minimize damages

Responsible for 5S quality methodology within the department

Maintain order and cleanliness in the workplace

Report KPIs using Balanced Score Card/Management By Facts

Reporting

Report financial and operational performance to the Site Manager

Ensure proper administrative processing in the WMS

Report on inventory management (accuracy and control of physical/system inventory)

Personnel & Organization

Lead, coach, evaluate, and develop employees according to procedures and regulations

Ensure optimal staffing (quality and quantity) together with de dedicated HR business partner

Facilitate team meetings, selection, onboarding, performance reviews, and development

Report deviations (accidents, near misses)

Responsible for correct time registration and personnel planning

Safety

Comply with safety guidelines and regulations

Ensure safety of employees and visitors

Identify hazardous situations and propose improvements

Quality, Safety & Environment

Act in accordance with STS-QSE policy (ISO 9001, 14001, 45001, 22000)

Adhere to procedures and guidelines as set out in the QSE management system

What do we offer?

A key role in an international, fast-growing organization in the fashion sector

Attractive employment conditions according to the CAO Beroepsgoederenvervoer

6.000 - 7.500 gross per month (full-time, 40 hours)

(Electric) lease car

24 vacation days + 3.5 ATV days

Bonus scheme

Modern, automated working environment in Almere

Room for entrepreneurship, development, and real impact

Nice extras:

Sports allowance of €50 per year

Lease-a-bike, also for (private) personal use

Additional vacation days based on age/years of service