Senior/Principal Product Manager, Retention

ABOUT QUINCE

Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.

What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.

OUR CULTURE

Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.

We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.

Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.

Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.

If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.

THE ROLE

Senior/Principal Product Manager, Retention

We are looking for an accomplished Product leader to work with Business, Tech, and Data partners to build world-class retention and CRM capabilities and drive the organization forward. The ideal candidate has deep expertise in building AI and automation as well as in CRM, lifecycle marketing, and customer engagement platforms. Most importantly, they have demonstrated the ability to learn quickly and move fast. They know how to build technology and use it to transform how teams operate. They understand the interplay of operations, technology, data, and reporting, and they are a catalyst for change.

Responsibilities

Define the product vision, strategy, and roadmap for Quince's CRM and Retention Technology, working closely with the Sr. Director of Retention, the Chief Growth Officer, and the data team

Be the subject matter expert in CRM data, lifecycle tooling, and the platforms we use; understand our existing stack and how to optimize it

Collaborate with retention marketing, data science, and engineering to develop the strategy for lifecycle orchestration, customer segmentation, and personalization tech

Build autonomous systems to monitor and deliver personalized communications across email, SMS, push, and in-app channels

Build the platform to seamlessly integrate multiple CRM channels and connect lifecycle signals back to the growth and acquisition teams

Work with business and technology teams to enable development of a personalization engine and audience segmentation for targeting, lifecycle triggering, and LTV optimization

Consider and vet possible third-party CRM, CDP, and ESP vendors that may help in Quince's endeavor

Testing and growth mentality – continuous testing of new lifecycle programs and messaging strategies

Goals

Build and execute the strategy to automate lifecycle triggers and scale them across channels, markets, and customer segments

Build the reporting and insights for retention metrics including repeat purchase rate, LTV, churn, and incremental revenue from CRM

Include behavioral and lifecycle signals in targeting and personalization across all owned channels

Embed rigor around data quality and data-driven decision making in the execution

Build low-touch processes, self-serve solutions, and automation to eliminate the involvement of engineering in business-as-usual (BAU) activities - reduce engineering time spent in BAU activities to <5%

Develop internal platform and operational dashboards for retention marketers for effective lifecycle campaign management

Qualifications

5+ years of experience defining and launching excellent products

Proven ability to influence cross-functional teams without formal authority

AI and technical background

Excellent written and verbal communication skills

Passion for using data to answer Product/Engineering questions

Capable of tackling very loosely defined problems

Experience with CRM platforms, ESPs, CDPs, lifecycle automation, experimentation, and personalization tools

Ability to build AI tools to achieve goals and foster AI adoption across the organization

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$165,000 — $281,000 USD

WHY QUINCE?

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

Security Advisory: Beware of Frauds

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.