Senior Product Manager

About A1M

A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection.

A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nation-wide impact at the intersection of policy, data, and user experience design.

Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future.

Technology Delivery at A1M

A1M Technology Delivery Practice staff meet client and user needs by planning, building, and maintaining solutions that involve programming and scripting. Our practice includes product managers, software engineers, and data analysts. We analyze government client challenges and identify how best to help the client meet their goals, which may involve custom code, low code, and no code approaches.

Technology Delivery Practice staff work in cross-functional, cross-organizational teams with designers and policy subject matter experts. We approach challenges with flexibility, patience, thoughtful communication, and solid best practices in agile product management and development. We value high-trust teams.

About this Role

As an A1M Senior Product Manager, you work with minimal guidance to carry out product management work with cross-functional teams. You define a compelling vision, generate a clear strategy to achieve it, then work with teams and partners to build out an agile roadmap for delivery. You build relationships across organizational boundaries and treat the contributions from other domains and functions as crucial for product success. Senior PMs do not have formal people management responsibilities, but skills in teaching and coaching are essential.

Skills and Responsibilities

Technical capabilities

Lead delivery of complex, large-scale, or multiple products or platforms using agile methods

Lead cross-functional teams, serving as a bridge between design, engineering, and policy team members

Ensure quality of delivery, including through QA/testing, constructive feedback, and mentorship

Define and align stakeholders on product vision, strategy, milestones, metrics, and outcomes

Create and maintain product roadmaps and prioritized backlogs that integrate user needs and business needs, using appropriate client tooling such as Confluence, Jira, Github Issues, etc.

Use user research, analytics, and feedback to guide product decisions

Lead product discovery and validation across multiple user groups, products, or teams

Communicate product progress, risks, and successes to stakeholders, team members, and clients

Communication and collaboration

Build connections and relationships between people, teams/projects, and A1M and clients in ways that prevent and break down silos, enabling new opportunities for improved delivery.

Get buy-in from relevant parties (teammates, team leads, government stakeholders, etc.) to make sure necessary work happens.

Proactively recognize risks and conflicts within the team and clients, help identify approaches, and take action – manage up (understanding timing, context and other pressures, etc.) and escalate when appropriate.

Evaluate your own skills and deliverables and take action based on self-assessment. This might include proactively reaching out to other team members for help upskilling in skill gap areas.

Cross-domain understanding

Initiate and drive projects that require working with multiple people in other disciplines and practices on challenging problems.

Coach and mentor people not just within your own practice or discipline, but across practice areas – for example, designers coaching engineers.

Anticipate and proactively provide information needed by other practices and disciplines.

Government domain acumen

Proactively identify and respond to government requirements or policy that may impact project work, such as accessibility, PRA, FOIA, acquisition regulations, and security compliance.

Sufficient government understanding to anticipate needs of government partners and users, and be prepared to speak to them proactively.

Trusted to represent the company and team to clients, including in challenging situations.

Qualifications

8 years of relevant professional experience.

Your resume or portfolio should demonstrate:

Prior experience working in government (local, state, or federal)

Familiarity with federal government delivery concerns such as ATO, FedRAMP, and PIAs

Critical thinking about the product development process

Delivering on projects from strategy through execution

Creating deliverables such as product roadmaps, OKRs, and user stories

Presenting and gathering buy-in on product judgment

Coordinating work in distributed, agile teams

High-level editing and writing with limited supervision

Familiarity with modern web-based application development processes and tools

Preferred:

Experience working with a social impact-focused product team or in civic tech

Experience working with distributed, cross-functional teams, including product managers, designers, engineers, and subject matter experts

Experience working in government consulting engagements

Personal experience with government health and human services programs

Working knowledge of Medicare, the ACA, MACRA, Medicaid, or CHIP

Familiarity with SAFe and flexibility in application of agile methodologies

Degree in business administration, design, computer science, cognitive science, human-computer interaction (HCI), human factors, or a related field

Applicant Requirements

Our contracts require employees to work from the United States. That includes all 50 US states, the District of Columbia, and all US territories.

A1M employees must have been residents in the United States for 3 of the past 5 years.

Due to tax reasons, A1M employees cannot reside in New York state.

You must already have legal authorization to work within the US and not require ongoing visa sponsorship to maintain legal authorization to work.

You must be a permanent US resident.

Because A1M employees have access to government data and systems, new hires will need to complete a Public Trust form. Public Trust is a type of background investigation, but it is not a security clearance. Depending on the role, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire. You will at the very least get asked questions about where you’ve lived, worked, went to school, military history, police records, and substance use. You’ll also need to have your fingerprints taken.

Our partners primarily work on Eastern Standard Time (EST), and will require flexibility in your hours if you reside outside of EST. We do offer flexibility for non-work-related life responsibilities during the day.

Active participation in client virtual meetings, including being on camera, is an essential function that helps strengthen trust and open communication.

Compensation and benefits

This is a fully remote full-time, permanent position. The salary range for this role is $125,000 – $155,000. This range is set by our contracts and reflects the full range for someone in this position over time, so you may not start at the top of the range.

A1M offers a benefits package that includes:

Medical, dental, and vision coverage

Life insurance, short-term disability, and optional voluntary benefits

401(k) retirement benefits