Senior Product Operations Manager (Fintech)

Highbeam is building the future of business banking and cash management.

Our platform combines AI agents, automated financial workflows, and integrated financial products that save brands time and money.

Customers have generated billions in sales and include well-known brands such as Cuts , Tushy , Rocco , Sabah , Still Here , Alice Mushrooms , Original Grain , birddogs , and more.

Our team includes alumni of Shopify, Square, Toast, Rippling, and McKinsey.

We’ve raised $42M in equity from Acrew, FirstMark, Mayfield, and Two Sigma Ventures.

About this role

We're hiring a Senior Product Operations Manager to run the operational side of Highbeam's financial products: our banking, card, and payments partners, the compliance obligations that come with them, and the operational readiness of every product we launch.

Product managers own what we build and why. You own making it run: keeping partners on schedule, turning compliance requirements into product and process, and making sure each new product has its risk, support, and reporting operations in place on day one. The bar is partner programs that ship when we say they will and stay in good standing, without leadership getting pulled into day-to-day partner and compliance work.

This role is based in our NoHo, NYC office or Toronto office.

What you'll do

Own day-to-day relationships with our bank, card, and payments partners: timelines, open questions, redlines, and escalations. You and the PM run new partnerships together

Hold partners accountable to their timelines, and escalate internally when something is stuck

Review new partner programs and agreements for compliance: what they require, how that maps to our existing policies, and what has to change (reporting obligations, covenants, KYB/KYC requirements)

Work with our compliance officer and outside specialists to turn policies into product and process, then drive the resulting changes with product and engineering

Get new products ready to operate before launch: risk processes, support operations, partner reporting, and runbooks

Work across all of our PMs and partners, since one partner often supports several products and one product often depends on several partners

Coordinate audit and certification work (SOC2, PCI, BSA/AML) with external auditors and contractors

Lead incident response with partners when money movement breaks

Work with the leadership and provide them with clear, trusted status on every partner program

Example projects

KYB/KYC and compliance requirements as we expand into global banking

Pay-by-card: BPSP registration and card network processes, Amex acceptance, and international payments

Operational setup for our treasury and money market products

Bringing wire callbacks in-house and standing up the support team to handle them

Compliance, reporting, and covenant management with our capital partners

Launching a metal card with a card manufacturer

Net impact

Partner programs ship on the dates we commit to

PMs spend their time building product, not chasing partners

Leadership is no longer pulled into partner and compliance coordination

Every product launches with risk, support, and reporting operations in place

Highbeam adds partners and products without adding compliance risk

Qualifications

4+ years in product operations, partner or program management, or fintech operations at a fintech, BaaS provider, bank, or payments company

Hands-on experience with sponsor banks, card networks, or payments vendors: onboarding, diligence, program requirements, and ongoing oversight

Working knowledge of KYB/KYC, BSA/AML, card network rules, SOC2, and PCI; you can read a program agreement or policy and explain what it means for the product

Familiar with the fintech stack (flow of funds, payment rails, card issuing and acceptance) to lead partner calls and brief PMs and engineers afterward

Relentless follow-through across many workstreams at once

Strong written communication

Comfortable with AI tools to speed up coordination and documentation

Bonus: experience standing up support or risk operations for a new financial product

Bonus: technical background

You'll thrive at Highbeam if...

You love working in-person with a high-performing team

You enjoy working in an idea-meritocratic, low-ego environment

You are proactive and self-directed, and you excel in ambiguous, fast moving environments

You care about delivering a polished customer experience

Bonus: You have experience working in fintech, AI or early-stage startups

What we offer

Competitive salary and meaningful equity

Comprehensive health & benefits package

Generous PTO

$1K/year stipend to purchase our customers' products

$100/mo wellness stipend

Yearly offsite—last year we went to Mexico City!

In-office perks: Commute covered and $20/day lunch stipend

Great location: Our NYC office is in NoHo, a short walk from the A,C,E · B,D,F,M · N,Q,R,W · 1 · 6 trains. Our Toronto office is downtown near St. Andrew Station.