Senior QA Analyst, Secure Remote Access

Keeper Security is hiring a Senior QA Analyst to join our Keeper Connection Manager team and help ensure the quality, reliability and security of our secure remote access capabilities. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver secure, reliable remote access experiences for enterprise customers worldwide.

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role

As a Senior QA Analyst on the Keeper Connection Manager team, you will be responsible for validating secure remote access workflows across applications, infrastructure and enterprise environments. KCM enables privileged, credential-free access to remote systems using protocols such as SSH, RDP and VNC. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing. You will work closely with Software Engineering, DevOps and Product teams to identify defects, validate new features and ensure KCM remains secure, reliable and performant across complex deployment scenarios.

Responsibilities

Design and execute test plans for Keeper Connection Manager features and secure remote access workflows

Perform functional, integration, regression, system and exploratory testing across KCM components

Validate remote access workflows using protocols such as SSH, RDP and VNC

Test KCM behavior across different operating systems, network conditions and enterprise environments

Validate authentication, authorization, session management, access controls and encrypted communication workflows

Reproduce, document and track defects with clear technical detail, logs and steps to reproduce

Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, performance and system behavior

Validate new KCM integrations and deployment configurations across cloud and on-premises environments

Build and maintain test cases, regression suites and QA documentation to improve release confidence

Participate in sprint planning, requirement reviews and release validation activities

Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting, defect analysis and documentation

Requirements

5+ years of experience in software quality assurance, QA analysis or a related testing role

Experience testing complex enterprise software, infrastructure products or security-sensitive applications

Strong understanding of networking concepts and client-server communication

Hands-on experience testing protocols such as SSH, RDP, VNC, database protocols (MySQL, PostgreSQL, SQL Server), or Kubernetes remote access

Experience with functional, integration, regression and system-level testing

Strong troubleshooting skills, including the ability to analyze logs, reproduce complex defects and isolate root causes

Experience testing across Windows, Linux and/or macOS environments

Familiarity with cloud environments, virtualization and DevOps workflows

Experience working with APIs, databases or backend services as part of end-to-end testing

Strong understanding of authentication, authorization and secure access concepts

Experience using defect tracking and test management tools such as Jira, TestRail or similar

Ability to work closely with Engineering and Product teams in an Agile development environment

Ability and willingness to use AI-assisted tools effectively to improve test development, analysis, troubleshooting and documentation

Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience

Due to this role’s involvement in GovCloud, qualified candidates must be a U.S. Person, defined as a U.S. citizen or lawful permanent resident

Preferred Qualifications

Experience testing privileged access management, secure remote access or cybersecurity products

Experience with network troubleshooting tools and packet analysis

Familiarity with automated testing or scripting using Python, JavaScript or similar languages

Experience testing performance, reliability or high-availability scenarios

Familiarity with Docker, Kubernetes or containerized environments

Experience testing enterprise deployments involving proxies, firewalls, VPNs or restricted networks

Familiarity with Remote Browser Isolation or secure web gateway technologies

Familiarity with Apache Guacamole or KCM's underlying gateway architecture

Experience testing PIV/CAC smart card authentication or federal identity standards

Benefits

Medical, Dental & Vision (inclusive of domestic partnerships)

Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life

Voluntary Short/Long Term Disability Insurance

401K (Roth/Traditional)

A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Above market annual bonuses

Classification: Exempt

Keeper Candidate Privacy Notice

This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).

1. Data We Collect

Information You provide:

Contact details, CV/resume, cover letter

Employment history, qualifications, work eligibility

Application responses and uploaded documents

Information We generate:

Interview notes, assessments, communications

Scheduling information

Information From Others:

Recruiter/referral information who submit your profile

References (with your consent, before final offer)

Public professional profiles

Background verification (post offer)

Voluntary Diversity and Equal Opportunity Information

We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements

2. How We Use Your Data

Assess your application and suitability

Manage interviews and recruitment workflow

Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)

Comply with employment law obligations

3. Legal Basis

Legitimate Interests (recruitment management, security and integrity of the hiring process)

Contracting steps (for progressed candidates)

Legal and regulatory compliance obligations; explicit consent where required

4. Who We Share Information With

Internal:

HR, hiring managers, interviewers*, IT support for system administration

*Note - diversity and equal opportunity data is not shared with h