Senior Relationship Manager

Strategy and Planning

• •Drive growth of the Mid Corporate portfolio in line with business and revenue targets.
• •Develop strategies for acquisition of new customers and deepening of existing relationships.
• •Improve wallet share through focused penetration of asset, liability, trade, and treasury products.
• •Ensure portfolio growth while maintaining portfolio quality and compliance standards.

Product, Policies, Processes & Procedures

• •Promote the bank's asset, liability, trade finance, forex, cash management, and cross-sell products.
• •Ensure adherence to all bank policies, credit guidelines, and regulatory requirements.
• •Maintain high standards of documentation, KYC, and account hygiene.
• •Ensure timely processing of customer requests and adherence to journey TATs.
• •Manage and close audit, compliance, and exception observations within timelines.

Business Development & Portfolio Management / Revenue Generation (Job specific responsibilities - Use as applicable)

• •Acquire and manage Mid Corporate customers to achieve business growth targets.
• •Drive advances growth, liability growth, CASA growth, and term deposit growth.
• •Increase income through trade, forex, processing fees, and cross-sell opportunities.
• •Focus on NTB customer acquisition and expansion of existing customer relationships.
• •Grow fund-based and non-fund-based business while improving portfolio profitability.
• •Drive product penetration across assets, liability, trade, treasury, and retail banking products.
• •Monitor portfolio performance, renewals, slippages, and overdue accounts.
• •Ensure achievement of revenue, productivity, and return enhancement targets.

Business Analytics & Reporting / Productivity Enhancement / Technology Implementation

(Job Specific Responsibilities - Use As Applicable)

• •Track business performance against assigned targets and portfolio growth.
• •Prepare and maintain customer pipeline and MIS reports.
• •Identify opportunities to increase customer wallet share and revenue.
• •Promote adoption of digital banking and transaction banking solutions.
• •Ensure timely and accurate updates of customer information in bank systems.
• •Use data and market insights to identify new business opportunities and improve productivity.

People Management

• •Strong collaboration with internal stakeholders to meet customer requirements.
• •Build and maintain effective working relationships across teams.
• •Support business objectives through teamwork and coordination.
• •Drive a customer-focused and service-oriented approach.
• •Encourage accountability and timely execution of tasks.
• •Share knowledge and best practices within the team.

Governance & Compliance

• •Ensure compliance with regulatory requirements and bank policies.
• •Maintain proper KYC, documentation, and account hygiene.
• •Adhere to credit, risk, and operational guidelines.
• •Monitor customer accounts regularly and highlight any exceptions.
• •Ensure timely closure of audit and compliance observations.
• •Follow ethical business practices and maintain high governance standards.

Risk and Internal Control

• •Conduct customer due diligence and ensure compliance with KYC/AML requirements.
• •Monitor customer accounts and transactions as per bank guidelines.
• •Ensure timely submission and completion of required documentation.
• •Identify and escalate potential risks and exceptions.
• •Adhere to internal controls, policies, and regulatory requirements.
• •Maintain portfolio quality and compliance hygiene.