Senior Shipping Associate - Exceptions | PM

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page .

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Product Distribution Roles:

Full-Time Day Shift - $21.00 starting rate ($20.00 base pay and $1.00 allowance)

Full-Time Evening/Overnight Shift - $24.00 starting rate ($20.00 base pay, $1.00 allowance, and $3.00 shift differential)

Full-Time 3-12 Shift – $ 23.34 starting rate ($20.00 base pay, $1.00 allowance, and $2.34 allowance for the 36 for 40 schedule)

Part-Time - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

Seasonal Day Shift - $20.00 starting rate ($19.00 base pay and $1.00 allowance)

Seasonal Evening Shift - $23.00 starting rate ($19.00 base pay, $1.00 allowance, and $3.00 shift differential)

Relocation and Sign-On bonuses available for specific full-time product distribution roles - Ask your recruiter for more information!

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Position Overview:

The Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors.

This is an essential onsite role, which requires regular onsite attendance.

Schedule: Monday - Friday, 1:30 p.m. - 10:00 p.m.

Responsibilities:

Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed

Well-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctly

Read order notes and make the best determination of the next step in processing the order

Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements

Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.

Complete re-palletization, wrapping, and/or banding of product when necessary

Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections

Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier

Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine

Required Knowledge, Skills, and Experience

Highschool diploma or GED required

1-2 years of warehouse experience

Read, write, and communicate in English

Basic computer navigation and typing skills

Ability to actively participate as a team member in order to meet departmental goals

Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management

Able to solve problems quickly and efficiently

Dependable, responsible contributor committed to excellence and success

Adapt to changes in software and processes quickly and accurately

Able to think critically and come to a resolution leveraging systems|tools and working across business units

Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues

Tools/Systems/Software

ERP

Manhattan

KiSoft

Specific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShip

Physical Requirements:

Ability to perform repetitive hand, wrist and arm motion

Capable of spending 8-10 hours walking/standing on concrete

Regularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistance

Ability to twist or bend and occasionally climb stairs

Ability to reach with hands and arms above shoulder level

Pallet Shipping

Use of pallet jack up to 60 lbs. with heavier packages requiring team lift

Use of PIV equipment ( Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)

Compensation:

The starting base pay rate for this position is:

$20.00 This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.

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Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .

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