Senior Software Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Overview

As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.

As a Sr Software Architect, a typical day might include the following:

Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure

Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution

Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners

Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration

Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security

Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows

Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership

Continuously improve development workflows, CI/CD pipelines, and operational excellence

Identify and resolve performance bottlenecks across application, database, and infrastructure layers

Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards

Communicate architecture in an effective and professional manner

Drive technical decisions, solve tough problems, and coordinate multiple project execution

Foster a strong teamwork environment and create passion and energy within the team.

Represents self and department with professionalism and competence.

To Land This Gig You'll Need:

BS in Computer Science or equivalent work experience is required

15+ years of software development experience

5+ years of software development experience on large scale and high-volume enterprise products

Strong understanding of developing in C#

Experience architecting systems for performance and scalability

Expertise in designing applications using relational and/or non-relational databases

Working Knowledge of ci/cd

Experience developing RESTful web services

Excellent problem-solving abilities.

Excellent decision-making skills.

Working Knowledge of design patterns.

Working Knowledge of Agile development processes

Strong communication skills

Strong quality orientation

Must possess strong organizational and time management skills.

Bonus Experience:

MS in Computer Science

2+ years of software architecture experience

7+ years of technical leadership experience.

Proficiency in Angular

Experience building and operating systems on Azure, including services such as:

App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus,

SignalR, Storage Accounts, Logic Apps, Application Insights

Practical understanding of machine learning concepts and how they apply to real-world products

Experience integrating AI-powered features or working with data-driven systems is a strong plus

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.