Senior Solutions Consultant & Architect - ANZ

Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values to life every day: Be an Owner, Growth Mindset, Run as One, and Transparency. And the market has noticed: G2 recognizes Iterable as a Leader globally, spanning the Americas, EMEA, APAC, ANZ, and Latin America, with category leadership in Personalization, Marketing Automation, Push Notifications, and Mobile Marketing, and a 4.5/5-star rating from hundreds of users. Gartner named Iterable a Challenger in the Gartner Magic Quadrant for Multichannel Marketing in both 2024 and 2025. We’ve also earned TrustRadius Top Rated honors in 2024 and 2025, were named a TrustRadius Buyer’s Choice for 2026, and were featured in Snowflake’s Modern Marketing Data Stack 2026.

With a global presence that includes offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide, we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

SENIOR SOLUTIONS ARCHITECT - APAC

Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week

How you will make an impact:

The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.

This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.

Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.

APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.

How you will make a difference:

Pre-Sales: New Business

Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information

Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences

Investigate prospects' technical landscape to provide seamless integration recommendations

Support prospects from initial scoping through to successful handoff to our post-sales teams

Play a major role in helping to close SaaS deals in the APAC market

Have the opportunity to get onsite with prospects when warranted

Post-Sales: Customer Expansions & Implementation of New Business

Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis

Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models

Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies

Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives

Resolve complex technical challenges involving advanced marketing architectures

Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes

Across Both Motions

Liaise with internal teams to deliver new features and drive adoption of the Iterable platform

Contribute product feedback and field insights to influence the Iterable roadmap

Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation

We are looking for people who:

4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech

Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other

Technically curious and self-motivated – passionate about learning and applying new skills

Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL

Experience with LLM platforms such as Claude Code or Cursor

Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus

Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer

Team player willing to constantly iterate and drive results

Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)

Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus

Perks & Benefits:

Competitive salary & meaningful equity

General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans

Superannuation

28 days of Annual Leave

Balance Days (additional paid holidays)

Complete laptop workstation

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Official Iterable website, Careers page: https://iterable.com/careers/

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