Senior Team Lead, Event Services

Building a Brand starts with a Story

• FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
• Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
• Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Senior Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the project team delivers consistently exceptional service to our clients through excellent project management and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Senior Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

This role requires full-time, on-site presence

Essential Duties & Responsibilities

Responsible for all aspects of on-site event services delivery which includes developing processes, training team members, and driving innovations and efficiencies

Direct or indirect management of teams including Team Leads where applicable of the event delivery teams for a site location(s)

Assume responsibility as the most senior member of the on-site Event Services teams for a distinct site location, manage escalations and creatively solution

Have oversight of team workload ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required

Successfully liaise across different levels within the immediate team, the client’s organization, and other vendor partners

Thoroughly and comprehensively understand how our team supports and executes event services to effectively mentor and support team members onsite

Identify new and alternative ways of approaching FIRST’s event management and event production offering to clients by collecting feedback, identifying trends and implementing changes, including on-going development and review of planning, execution and post event processes

Drive team development and skills through consistent cross-functional training and supporting a strong and engaging performance program across the team, clearly outlining development of skills, attributes and growth, and providing feedback to team members on an on-going basis

Ensure policies and procedures resources are updated, complete and available and that staff are adhering to these resources

Handle event escalations as needed and actively review and discuss post-event feedback, highlighting issues and ensure that they will be escalated and resolved accordingly, and apply forward thinking issue mitigation

Provide input and feedback on big picture opportunities, issues, and challenges within the organization supporting the Event Management Campus/Regional Leader

Motivate the team to work efficiently, be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions

Advise on the planning and execution of events for designated high profile groups, overseeing execution of larger scale events

Partner with FIRST People & Culture on company initiatives, recruiting, and employee relations matters

Partner with leadership and the client on various strategic initiatives and projects

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

Bachelor's Degree preferred

Position requires 10 years of experience

Must be fluent in English

Strong people management skills with the ability to lead by example

High level of proficiency in the delivery of events and event operations

Ability to work fully onsite

Excellent written and oral communication skills with the ability to build and maintain relationships across clients and stakeholders at all levels in a fast-paced environment

Decision maker and creative problem solver with a collaborative/team-player attitude

Positive and caring approach to team management

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases

This role will require flexibility to be deployed across the campus as required and work outside of standard hours as business needs dictate

Requirement to Travel: 20-40%

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

Comprehensive Medical Coverage

Meal Allowance (Vale-Refeição)

Food Voucher Benefit (Vale-Alimentação), where applicable

Transportation Voucher (Vale-Transporte)

Life Insurance Coverage

Employee Assistance Program (EAP)

Wellness Stipend

Complimentary Access to Headspace and Maven

13th-Month Salary in accordance with Brazilian labor law

Discretionary Performance Bonus Opportunity

Paid Vacation, Vacation Bonus, Public Holidays, and other statutory benefits in accordance with Brazilian labor laws and applicable employment requirements

#LI-MV2

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.