Senior Travel Business Specialist #764

Role: Senior Travel Business Specialist

Location: Washington, D.C.

Clearance required: Public Trust

Roles and Responsibilities:

Interpret and apply Federal Travel Regulations (FTR) and HHS travel policies to support compliant, efficient travel operations.

Develop, draft, and maintain clear, comprehensive travel Standard Operating Procedures (SOPs), guidance documents, job aids, FAQs, and other reference materials.

Prepare high-quality written and verbal communications to inform and educate ARPA-H stakeholders on travel policies, processes, and updates.

Design, develop, and deliver presentations (e.g., PowerPoint) that clearly convey travel policies, workflows, metrics, and strategic updates to leadership and staff.

Develop and maintain workflow charts and process maps to document and improve travel-related business processes.

Support content development and maintenance for travel-related webpages and intranet sites, ensuring information is accurate, current, and user-friendly.

Compile, analyze, and report travel-related data and metrics to support program oversight, decision-making, and process improvement.

Contribute to the development and execution of travel team strategies, including change management, stakeholder engagement, training, and communications plans.

Coordinate and support travel-related projects, leading specific workstreams as assigned, and ensuring timely, high-quality deliverables.

Collaborate closely with the Travel Lead, other SETAs, and internal stakeholders to identify issues, propose solutions, and implement best practices.

Requirements:

Minimum of 5 years of federal travel experience; direct HHS travel experience is strongly preferred.

Expert knowledge of Federal Travel Regulations (FTR) and HHS travel policies, with demonstrated experience applying these in an operational setting.

Demonstrated excellence in written and verbal communication, with the ability to translate complex policy and process information into clear, concise, user-friendly materials.

Proven experience developing and delivering professional presentations, including PowerPoint slide decks, with strong attention to clarity, visual design, and audience needs.

Experience creating workflow charts and process documentation using standard tools (e.g., Visio, PowerPoint, or comparable platforms).

Demonstrated experience authoring SOPs, guidance documents, and similar policy/process artifacts.

Experience preparing reports, including compiling and interpreting travel-related data.

Demonstrated ability to manage and lead projects or workstreams in a fast-paced, dynamic environment, including planning, coordination, and stakeholder engagement.

Strong organizational skills and attention to detail.

Ability to balance multiple priorities and deadlines while maintaining high-quality work products.

Strong collaboration and customer service orientation, with the ability to work effectively across diverse teams and stakeholder groups.

Minimum degree: Bachelor’s degree