Service Administrator

Role: Service Centre Administrator

Location: Chester-le-Street, DH2 1AQ

Hours: 40 hours per week | between 08:00 and 17:00 Monday to Friday

Salary: up to £28,894.81pa DOE

Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive and reliable Service Administrator to join our Aftermarket team!

This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.

Key Responsibilities:

Raise job cards and input technician time bookings and job details

Collate and check documentation within agreed timescales

Finalise parts used and hours charged, and close completed jobs

Review and process service invoices, credits, and warranty claims

Generate reports and maintain accurate records

Communicate effectively with internal teams and customers

Operate within company procedures and support continuous improvement

Ideal Candidate:

Proven administration experience in a service or workshop environment

Strong customer service skills and a professional approach

Proficient in Microsoft Excel and Word (intermediate level)

Able to manage and prioritise tasks efficiently under pressure

Excellent attention to detail and time management

Flexible and results-driven with a positive attitude

GCSEs (or equivalent) in Maths and English desirable

Willingness to travel within the UK and work overtime when required

If you’re ready to support a high-performing service team, we’d love to hear from you!

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

25 days' annual leave plus Bank Holidays (pro rata for part-time employees and employees working a 4-day week)

Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.

Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.

Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.

Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.

Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.

Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.

My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.

Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

Please don't delay your application, this role could be filled at any time for the right candidate.

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