Service Advisor Assistant

Job Description:

Location: 9700 E Arapahoe Rd Greenwood Village, CO 80112

Employment Type: Full Time, Tuesday - Saturday Schedule

Position Type: Hourly + Commission

Pay Range: $17-$18 Hourly

ABOUT THE ROLE

Fay Myers Motorcycle World is one of Colorado's premier powersports dealerships, and we're looking for an enthusiastic, customer-focused team member to support our busy service department. As a Service Advisor Assistant, you'll work side-by-side with our experienced service advisors to ensure every rider who walks through our doors has a smooth, professional experience — from check-in to pick-up.

WHAT YOU’LL DO

Greet customers at service write-up and assist with check-in for motorcycle and powersports vehicle service appointments

Communicate service status updates to customers via phone, email, or in person

Open, track, and close repair orders with accuracy in our dealer management system

Coordinate with technicians and parts department to keep work orders moving efficiently

Schedule service appointments and manage the daily service board

Assist with vehicle check-in and check-out, including mileage and condition notes

Help maintain a clean, organized, and welcoming service drive

Support service advisors with administrative tasks and follow-up calls

WHAT WE’RE LOOKING FOR

A genuine interest in motorcycles, powersports, or the automotive industry — riding experience is a plus

Strong communication skills and a customer-first attitude

Comfortable working in a fast-paced, team-oriented environment

Detail-oriented with good organizational habits

Basic computer proficiency; experience with a DMS (CDK, DealerSocket, etc.) is helpful but not required

Valid driver's license required; motorcycle endorsement required

Prior customer service, automotive, or dealership experience is a bonus — not a requirement

WHAT WE OFFER

Competitive hourly pay with opportunities to grow into a full Service Advisor role

Health, dental, and vision insurance

Paid training and manufacturer certifications

A team culture built by riders, for riders

Stable schedule — Tuesday through Saturday