Service and Support Engineer (Boston/New England)

Job Overview

To perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Responsibilities

Perform annual preventative maintenance visits on installed instruments

Repair instruments both on customer sites and in house within the required time frame

Provide remote support to customers, sales and applications team in case of immediate service issues

Install instruments and AutoMP retrofits where required

Coordinate and conduct basic user training

Contribute to ongoing efforts to improve service and training documentation/procedures

Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability

Contribute to service data collection

Assist with service stock management

Take responsibility for data and record keeping for installed instruments

Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required

Assist Manufacturing on occasion

Candidate Requirements

Qualifications

BSc or Masters Degree in Engineering/Physics

Use of sensitive scientific equipment – 3 years

Customer facing interaction – 1 year

Knowledge and Experience

Required experience:

Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment

Experience troubleshooting complex scientific equipment

Experience with electronic assemblies and/or optical systems

Desirable:

Experience working with scientific instrumentation software troubleshooting

Experience with liquid handling robots

Experimental experience with proteins, DNA or other biomolecules

Additional Requirements e.g.

Right to work in relevant country required as standard for all roles

Passport holder and ability to travel Yes /No

Car/driver’s licence with relevant insurance Yes /No

Travel: Some/Moderate/ Extensive

Why work for Refeyn?

Compensation and core benefits

We anticipate a salary between $76,000 and $96,000, depending on experience.

25 days PTO per year in addition to 10 paid holidays

5% company match to 401(k)

A paid volunteer day per year

Annual wellbeing allowance

Comprehensive core benefits package including Medical Insurance, Dental Insurance, Vision Insurance, Life insurance, Workers Compensation Insurance, and Employee Assistance Program

Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more

Supporting your Development

All employees receive access to LinkedIn Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Values-Led

Refeyn is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to advance discovery through innovation.

Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate's name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.