Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

• As a Service Delivery Manager within Cloud & Infrastructure Services (CIS) you are responsible for the customer asan “entrepreneur”. You put the customer first and are Capgemini's face towards the customer. In concrete terms, this means that theagreed services are delivered in accordance with agreements made and at the agreed costs.
• You explicitly aim to achieve the highest possible customer satisfaction by fulfilling the agreements made and offering new innovative and cost-efficient solutions.
• You are also responsible for realizing growth, but also for the set turnover and margin targets of your customercontracts. This is a mediator position.

Your activities consist of :

• •Acting as a contract partner on behalf of Capgemini and in that capacity building and maintaining a successfulrelationship with your customer (s); This applies not only to the IT department but also especially to the customer's business
• •Being part of various business processes, organizational and strategic developments for your customers, with theaim of growing the customer's market share. This can be done by providing new services and/or adapting them byoffering the right improvement and innovation proposals
• •Ensuring, through functional management of the Delivery organization, that the agreed services are realized inaccordance with SLA and agreed costs
• •Actively participating in bid processes for new contracts.

Skills & Requirements

• •You have at least 10 years of experience in managing outsourcing contracts
• •A strong commercial drive, you create opportunities and new business
• •You are able to create a relationship of trust with the customers and to develop the relationship at all levels
• •A hands-on mentality and ownership
• •Self-starter, diplomatic, committed, empathetic, team player
• •Drive to develop yourself further in the profession
• •Excellent command of Dutch/French and English

Your Benefits

At Capgemini Belgium we offer flexibility in more than one way: next to our hybrid way of working, where we offer you can work 70% from home, we also offer our flex abroad program. With this program you can work up to 45 days abroad, this to maintain a good work-life balance.

Next to this we also offer following additional benefits:

• •Net expenses
• •Company car or mobility budget (whatever works best for you)
• •Health insurance
• •Meal vouchers
• •Pension plan
• •Eco vouchers from €250/year
• •A flex plan where you can buy extra days off, update your insurance or buy home office supplies
• •32 vacation days

What You'll Love About Working Here

Flexibility & Autonomy: Work from clients, from home, from Capgemini office or even sometimes from abroad - to work the way that works for you.

Diverse Projects: Join a global leader with clients across industries, offering you the chance to work on varied and impactful projects.

Learning & Growth: From onboarding to exclusive partner events and leadership programs, we invest in your development; and you will get an exclusive ‘SAP Learning Hub’ license and can use it to continuously enrich your leaning experience

Community & Support: Build your network within our expertise communities and collaborate with passionate consultants across the globe.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.