Diversified
Service Desk Agent 1, Bengaluru, India
Bangalore, Karnataka, India
Jobsby
Apply through hirly
hirly scores this role against your resume, shows its reasoning, then writes a resume and cover letter for it and fills the application with you. Free to start — no card required.
hirly's read of this role
- Role family
- Customer support
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 23 Sept 2026
Derived automatically from the posting. Sign up to see how the role scores against your own resume.
the posting
Job Summary: The Service Desk Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs to be dispatched to the site. Primary Duties and Responsibilities: Receive and track service requests from clients via phone, emai…
Browse similar roles
Is this role actually a fit for you?
hirly answers with a score and its reasoning, then writes the resume and cover letter if you decide to go for it.
Score it against my resume