Service Desk Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Provide technical support and troubleshoot hardware, software, network, and user issues through ticketing systems, ensuring timely resolution, customer satisfaction, and smooth IT operations.

Job Profile

• •Provide first-level technical support for hardware, software, network, and application-related issues.
• •Manage and resolve incidents/service requests through ticketing tools while meeting SLA targets.
• •Troubleshoot user issues, perform root cause analysis, and escalate complex problems to higher support teams.
• •Support system installations, user account management, remote assistance, and overall IT service operations.
• •This is a 24x7 Level 1 IT Service Desk role.
• •The role primarily supports Indian evening and night shifts

What you''ll love about working here :

• •We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• •Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• •At Capgemini, you can work on cutting -edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
• Make it real | www.capgemini.com