Service Desk Knowledge Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Knowledge Manager based in the United States.

• This role owns and continuously improves knowledge resources supporting IT service desk teams, end users, and AI-powered tools.
• You will manage knowledge content across multiple audiences and client environments, ensuring information is accurate, accessible, and actionable.
• The position combines IT service management, knowledge management, content development, and emerging AI capabilities.
• You will use ServiceNow as a primary knowledge repository while applying ITIL, KCS, and other industry best practices.
• The role also offers opportunities to integrate knowledge content with automation initiatives and AI workflows.
• Success requires strong communication, structured thinking, curiosity, and the ability to translate technical processes into practical guidance.
• You will collaborate with global IT teams, stakeholders, and AI tool developers in a dynamic, continuously evolving environment.