Service Manager - Crown Acura

Crown Auto Group is proud to be a Winnipeg‑based, family‑owned organization built on integrity, teamwork, and strong relationships. Recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level, we are committed to creating an exceptional workplace where people can grow, thrive, and build lasting careers.

We are looking for an experienced Service Manager to lead our Service Department at Crown Acura. This role is responsible for developing a high-performing team, delivering an exceptional customer experience, and driving productivity and profitability.

What We Offer

Industry-leading dental, extended health, and vision coverage

Long-term disability and life insurance

Fitness membership discount

Supportive, team-focused work environment

Opportunities for career growth and development

Key Responsibilities

Lead, coach, and develop Service Advisors and Technicians

Manage daily Service Department operations, workflow, and staffing

Monitor technician productivity, efficiency, and quality

Ensure repair orders are completed accurately and on time

Resolve customer concerns professionally and maintain a high level of customer satisfaction

Monitor department financial performance, expenses, and key performance indicators

Drive revenue and profitability while ensuring recommended services provide value to customers

Work closely with the Parts Department to minimize delays

Ensure compliance with company policies and health and safety requirements

Qualifications

3 to 4 years of experience as a Service Manager or similar automotive leadership role

Strong knowledge of automotive service and repair operations

Proven leadership, coaching, and team-building skills

Excellent customer service and communication skills

Strong organizational, problem-solving, and decision-making abilities

Experience with CDK, Reynolds & Reynolds, or similar dealership software

Ability to perform effectively in a fast-paced environment

Valid driver’s licence

Automotive technical training or certification is considered an asset

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.