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Fresenius Medical Care

Service Manager GBS ITS

India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
28 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Key Responsibilities Customer & Service Management Build a strong understanding of customer business needs and service requirements. Conduct regular service review meetings and drive stakeholder engagement. Manage service escalations, major incidents, and delivery issues. Drive service improvement initiatives to enhance customer satisfaction. Communicate service updates, operational changes, metrics, and improvement initiatives effectively. Define, monitor, and report service quality metrics an…

Original posting on Fresenius Medical Care's site ↗

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