Service Technician III

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

• JOB OVERVIEW
• The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. Service Technician III is responsible for resolving high-complexity failures, conducting structured root-cause analysis, and ensuring repair consistency and documentation integrity. This role directly influences uptime performance, repair efficiency, and long-term system reliability.

This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.

JOB DUTIES

Complex Diagnostics & Technical Escalation

Lead resolution of high-complexity mechanical, electrical, and integrated software failures

Serve as primary technical escalation point for Technician I and II

Conduct structured root-cause analysis on recurring or systemic issues

Validate repair effectiveness through advanced system-level testing

Determine when engineering escalation is required and provide complete technical context

Workflow Coordination & Quality Control

Coordinate daily shift repair prioritization based on fleet impact and SLA requirements

Align task complexity with technician capability

Ensure repair documentation meets quality standards before closure

Monitor repeat repair trends and intervene to prevent quality drift

Reliability & Continuous Improvement

Analyze repair data and identify systemic failure patterns

Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability

Recommend corrective actions and preventive strategies

Support validation of process changes and pilot initiatives

Mentorship & Technical Development

Mentor Technician I and II employees in troubleshooting methodology and documentation standards

Provide structured feedback on technical performance

Support skill development planning

Model professional accountability and safety discipline

Operational Leadership Support

Provide Supervisor coverage when required

Support labor planning discussions by advising on repair complexity trends

Reinforce safety protocols and operational standards

• EXPERIENCE, QUALIFICATIONS, & SKILLS
• Required Experience, Qualifications, and Skills

4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries

Advanced troubleshooting capability across integrated mechanical-electrical-software systems

Demonstrated experience leading complex or ambiguous failure resolution

Proven ability to perform structured root-cause analysis

Strong analytical thinking and pattern recognition

High documentation discipline and data accuracy standards

Demonstrated ability to mentor and influence peers

Comfort collaborating with cross-functional technical stakeholders

Preferred Experience, Qualifications, and Skills

Prior experience in robotics, automation, or advanced electromechanical systems

Exposure to reliability engineering principles

Experience supporting field deployments or pilot programsms

Skills Scope & Decision Authority

Owns resolution of highest-complexity repair issues

Serves as technical escalation authority within shift

Influences workflow prioritization

Recommends process and reliability improvements

No formal HR authority, but significant technical leadership responsibility

Additional Information

This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.