Shift Leader - Birmingham - Part Time

We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

Purpose of the Role

The Shift Leader supports the Store Manager in delivering the safe, efficient, and successful operation of the bakery during trading hours. Acting as the senior team member on shift, the Shift Leader leads the team to deliver exceptional customer experiences, strong operational standards, and consistent brand execution in line with Insomnia Cookies’ late-night, digital-first model.

This role is ideal for a confident, people-focused individual who thrives in a fast-paced environment, leads by example, and takes ownership of shift-level performance, team engagement, and operational delivery.

Business Context

Insomnia Cookies is a late-night, digital-first bakery delivering warm cookies to customers long after most bakeries have closed. The Shift Leader plays a critical role in ensuring each shift consistently delivers outstanding in-store and delivery experiences, while operating safely, compliantly, and in line with brand standards.

As the UK business continues to grow, Shift Leaders are key to embedding strong day-to-day routines, supporting the development of future leaders, and maintaining a positive, high-performing culture within the bakery.