Talentgigs
Shift Manager - ITIL
Navi Mumbai, Maharashtra, India
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- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 26 Sept 2026
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the posting
Profile : Shift Manager Roles & Responsibility : Team Management: Supervise and manage the team on the floor, ensuring adherence to schedules, handling escalations, and fostering a collaborative and productive work environment. Ticket Resolution Oversight: Monitor and oversee the ticket resolution process, ensuring timely and efficient handling of incidents, requests, and problems in alignment with established service level agreements (SLAs Information Reporting to Management: Provide regular u…
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