Site Managerーファシリティーマネジメント

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Shinagawa Site Manager at JLL Work Dynamics, you will be part of a growing team providing Facility Management and Office Services while working on portfolios of projects with prestigious clients, developing your skills within JLL's career framework and demonstrating high attention to detail, self-motivation, and ability to work unsupervised while inspiring confidence in interactions with internal and external clients, stakeholders and partners. This comprehensive site management role combines facility operations with strategic client partnership, requiring you to establish and foster strong relationships with key stakeholders in the area, act as the client's single point of contact in the region for strategy, implementation and escalation for capital works while blending client's specific requirements with local business needs, and spearhead client's process for business approval in the region through review before formal submission into client's systems. You will play a crucial role in JLL's commitment to exceptional facility management by identifying, developing, and gathering key resources to lead Site Facility Management, communicating and driving compliance in data capture for JLL and client reporting systems, and ensuring changes to scope or budget are reported and managed in compliance with client procedures while guiding IFM teams to deliver operations on time, in budget, and with required standards.

このポジションについて

JLL Work Dynamicsの品川サイトマネージャーとして、プレステージの高いクライアントと共に成長するチームの一員となります。

ファシリティマネジメントとオフィスサービスを提供しながら、JLLのキャリアフレームワークの中でスキルを磨き、細部へのこだわり、自己管理能力、そして社内外のクライアントやステークホルダーとの信頼関係構築において活躍いただきます。

このポジションは、施設運営と戦略的なクライアントパートナーシップを融合させた総合的なサイトマネジメント職です。

日本の主要ステークホルダーとの強固な関係構築、戦略・実行・エスカレーションにおけるクライアントの唯一の窓口として、クライアント固有の要件と地域のビジネスニーズを統合し、地域におけるクライアントのビジネス承認プロセスをリードしていただきます。

（日本語の詳細は下部に記載）

What your day-to-day will look like:

Establish and foster strong relationships with key stakeholders while acting as client's single point of contact for strategy and implementation

Spearhead client's process for business approval in the region while reviewing before formal submission into client's systems

Identify, develop, and gather key resources to lead Site Facility Management while communicating and driving compliance in data capture

Ensure changes to scope or budget are reported and managed in compliance with client procedures while guiding IFM team delivery

Act as point of escalation liaising with Lead Facility Manager and JLL Country leads to resolve project stress matters

Promote continuous quality monitoring and drive improvement on operation and documentation while ensuring best practices

Advocate for and assure compliance of Health and Safety best practice with JLL and client policy while optimizing business processes

Oversee and direct construction for assigned projects from conception to completion while collaborating with JLL teams and professionals.

Required Qualifications:

At least 7 years of working experience in Facility Management with 5 years of team management experience and 3-5 years in project/program management

Possess good IT skills with proficiency in MS Applications including Excel, Word and PowerPoint for comprehensive project coordination

Customer-centric approach with meticulous and organized work style, team player mentality, and integrity and honesty in all interactions

Possess good interpersonal, oral and written communication skills with strong presentation skills for stakeholder engagement

Must be prepared to query if procurement guidelines/procedures are not in order while working well with key stakeholders

Ability to establish and maintain good relationships with colleagues while communicating effectively orally and in writing

Positive influence to others with active listening skills and team player mentality to motivate and engage with colleagues

Understanding of facility management operations including capital works, business approval processes, and compliance requirements.

Preferred Qualifications:

Experience working with American multinational technology companies focusing on e-commerce, cloud computing, and artificial intelligence

Background in managing multiple teams including attracting talent, conducting performance reviews, and coaching direct reports

Knowledge of construction oversight from conception to completion with collaboration experience with architects, designers, and estimators

Understanding of contractual obligations management for vendors and landlords with real estate transaction collaboration experience

Experience with strategic portfolio planning and proactive resolution of project delivery deficiencies with escalation capabilities

Familiarity with JLL and client reporting and business intelligence systems for data capture and compliance

Knowledge of Health and Safety best practices in facility management environments with quality control implementation

Understanding of Japanese business culture and stakeholder management in Tokyo-Shinagawa location.

Location: On-site

What you can expect from us:

You'll join an entrepreneurial, inclusive culture where we succeed together – across the desk and around the globe

With our industry leading internal mobility policy and flexible career development program, we're focused on opportunity and want to help you make the most of yours

You'll have a chance to work with the world's leading businesses, make long-lasting professional connections and be inspired by the best

Join us to develop your skills within JLL's career framework while working on portfolios of projects with prestigious clients.

About the Client:

American multinational technology company which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. With high focus to create a workplace that is inclusive and reflects the diversity of the cities they serve—where everyone can be their authentic self, and where that authenticity is celebrated as a strength.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

Achieve your ambitions - join us at JLL!

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

～日本語～

■主な業務内容

戦略的関係構築とクライアント対応

• •主要ステークホルダーとの強固な関係を構築・維持し、戦略と実行におけるクライアントの唯一の窓口として機能します。
• •日本におけるビジネス承認プロセスを主導し、クライアントシステムへの正式提出前のレビューを実施します。

チームマネジメントとリソース開発

• •サイトファシリティマネジメントを率いる主要リソースの特定、育成、編成を行い、JLLおよびクライアントの報告システムにおけるデータキャプチャのコンプライアンスを推進します。
• •スコープや予算の変更をクライアント手順に準拠して報告・管理し、IFMチームを指導して予定通り、予算内で、必要な基準を満たした運営を実現します。

品質管理とコンプライアンス

• •継続的な品質モニタリングを推進し、運営と文書化の改善を図りながらベストプラクティスを確保します。
• •JLLおよびクライアントポリシーに基づく健康・安全のベストプラクティスのコンプライアンスを推進し、ビジネスプロセスを最適化します。

プロジェクトマネジメント

• •担当プロジェクトの構想から完成までの建設工事を監督・指揮し、JLLチームや専門家と協力して進めます。
• •問題発生時にはリードファシリティマネージャーやJLL各国リーダーと連携し、エスカレーション窓口として対応します。

■必須要件

経験とスキル

• •ファシリティマネジメント分野での7年以上の実務経験、5年以上のチームマネジメント経験、3〜5年のプロジェクト/プログラムマネジメント経験を有する方。
• •ビジネスレベルの日本語、英語力
• •Excel、Word、PowerPointを含むMS Applicationsに精通し、包括的なプロジェクトコーディ