Site Reliability Engineer I

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn , X (formerly Twitter) , Facebook , and Instagram .

Position Description

As a Site Reliability Engineer I, you will be part of the global Cloud Centre of Excellence organization responsible for maintaining and continuously improving the reliability, scalability, security, and operational excellence of PAR's cloud platforms and SaaS services.

This role combines cloud infrastructure, observability, and automation to support highly available and resilient systems, with growing use of AI-assisted tooling in day-to-day operations. You will work closely with Engineering, Security, and Product teams to improve service reliability, automate operational processes, reduce operational toil, and enhance customer experience.

The ideal candidate has a solid, hands-on foundation in cloud operations and is comfortable owning production issues end-to-end, while continuing to build toward modern SRE practices and Infrastructure as Code.

Position Location: India – Gurugram or Jaipur (Hybrid)

This role supports 24x7 operations across multiple regions. Working days and hours are structured on a rotational basis to provide coverage and the role may also include on-call/after-hours support as needed.

What We are Looking For

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience

3+ years of experience supporting cloud-native applications and infrastructure in AWS and GCP pr Azure environments

Experience supporting production applications in a highly available environment (SaaS environment a plus)

Hands-on experience with Linux systems administration and exposure to Windows systems administration

Experience with at least one observability/monitoring platform such as Datadog, New Relic, Grafana, Prometheus.

Experience with scripting/automation using Python, Bash, PowerShell, NodeJS, or similar languages

Working knowledge of containers and Kubernetes-based platforms

Experience with Infrastructure as Code concepts and tools such as Terraform

Experience with RDS, MySQL, PostgreSQL, or other managed cloud database services

Working understanding of cloud networking, DNS, load balancing, and application performance troubleshooting

Experienced in an incident management processes and root cause analysis methodologies

Familiarity with CI/CD pipelines and modern software delivery practices

Strong troubleshooting, analytical, and problem-solving skills

Excellent written and verbal communication skills

Ability to write clear documentation – runbooks, operational procedures, postmortems, and knowledge articles.

Additional Skills

AWS Certified Cloud Practitioner, Solutions Architect Associate or DevOps Engineer certification

Familiarity with AI-assisted development or operational tools (e.g., GitHub Copilot, Amazon Q Developer, AWS Bedrock, or similar)

Exposure to building AI agents or intelligent operational assistants

Experience with GitHub Actions, GitLab CI/CD, Azure DevOps, Jenkins, or similar delivery platforms

Familiarity with AIOps, anomaly detection, predictive monitoring, or intelligent alerting concepts

Awareness of Platform Engineering concepts and Internal Developer Platforms (IDP)

Exposure to highly regulated or large-scale SaaS environments

Unleash your potential: What you will be doing and owning:

Monitor and support the reliability, performance, and scalability of PAR's cloud platforms and SaaS services

Help build and maintain monitoring, alerting, dashboards, and observability solutions

Support tracking of Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability metrics

Participate in incident response, troubleshooting, escalation, and service restoration activities

Contribute to root cause analysis and blameless postmortems that drive continuous improvement

Develop and maintain automation scripts to reduce manual effort and eliminate operational toil, using AI-assisted tools where useful

Help identify monitoring and observability gaps through data analysis

Assist in creating and maintaining runbooks, operational procedures, and troubleshooting workflows

Support Kubernetes platform operations and containerized application deployments

Assist with Infrastructure as Code initiatives using Terraform and related tooling

Collaborate with Engineering teams to improve application reliability and operational readiness

Participate in change management reviews and production readiness assessments

Help analyse system trends, performance metrics, and operational data to identify improvements

Support capacity planning, performance optimization, and disaster recovery activities

Partner with Security teams on vulnerability remediation and operational compliance activities

Participate in rotational shift coverage and on-call support for critical production systems

Interview Process:

Interview #1: Phone or Video Screen with Talent Acquisition Team

Interview #2: Video interview with the Hiring Manager (via MS Teams)

Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected] . If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.