Software Engineering Manager

• Description
• As a Software Engineering Manager within MS TECH Order Fulfillment, you will provide strategic product and technical leadership, along with hands-on expertise, to build industry-leading products. You are a systems thinker capable of driving large-scale transformations that maximize value for Ford, our Dealers, and our customers. The role combines high-level strategy, including product vision, AI/ML use-case portfolio, data strategy, and technical roadmaps, with disciplined execution to deliver scalable, resilient, secure, explainable, and highly available solutions in a global environment.

• Responsibilities
• Technical Leadership & Vision

Serve as the primary technical authority for the Order Generation product suite, defining the evolution of the technology stack, data architecture, AI/ML capabilities, and architectural patterns.

Lead cross-functional teams through complex integrations, managing dependencies across the broader Order Fulfillment ecosystem to ensure seamless data flow and system interoperability.

Translate high-level business requirements into actionable technical strategies that align with Ford enterprise standards.

AI/ML Product Strategy & Innovation

Define and execute an AI/ML and data analytics product strategy that converts priority business requirements into a sequenced portfolio of intelligent capabilities and measurable outcomes.

Identify, evaluate, and prioritize AI/ML opportunities across forecasting, order generation, decision support, anomaly detection, optimization, and workflow automation using value, feasibility, risk, data readiness, and adoption criteria.

Lead the end-to-end lifecycle of AI/ML products from discovery, business-case development, experimentation, and MVP validation through industrialization, launch, adoption, and continuous improvement.

Partner with Data Science, Data Engineering, Product, Architecture, Cybersecurity, Legal, Privacy, and business teams to ensure solutions are technically sound, usable, compliant, and aligned with responsible AI principles.

Establish outcome-based product metrics, experimentation methods, model performance targets, and adoption measures; use evidence and customer feedback to guide investment and roadmap decisions.

Monitor emerging technologies, including generative AI, agentic AI, foundation models, advanced analytics, optimization, and intelligent automation, and determine where they can create differentiated business value.

Drive build, buy, or partner assessments and develop scalable patterns for reusable AI/ML services, data products, model APIs, and decision intelligence capabilities.

Product Strategy & Delivery

Partner with business stakeholders to define and execute a multi-year product vision and roadmap focused on optimized order forecasting and generation.

Champion an iterative, Agile delivery model, prioritizing the delivery of Minimum Viable Products (MVPs) and maintaining a high-velocity release cadence.

Apply Human-Centered Design (HCD) principles to ensure technical solutions solve real-world problems for Dealers and customers.

Create launch and adoption plans that include operational readiness, user training, change management, benefit tracking, and feedback loops.

Data, Model & MLOps Excellence

Ensure AI/ML solutions are supported by trusted, governed, discoverable, and fit-for-purpose data, with clear ownership, lineage, quality controls, and access patterns.

Guide the implementation of robust MLOps and LLMOps practices covering reproducible experimentation, model registry, automated testing, deployment, monitoring, drift detection, retraining, rollback, and auditability.

Define controls for model quality, explainability, bias and fairness evaluation, privacy, security, human oversight, and responsible use throughout the product lifecycle.

Balance predictive accuracy with interpretability, latency, cost, reliability, and business usability when selecting models and architectures.

Engineering & Operational Excellence

Enforce rigorous engineering standards, including Test-Driven Development (TDD), robust CI/CD pipelines, and DevSecOps practices.

Drive a culture of Full Lifecycle Ownership, where the team is responsible for the design, security, deployment, and operational health of its services.

Establish and monitor key performance indicators (KPIs) for system health, code quality, delivery velocity, model performance, data quality, adoption, and realized business value.

Architectural Design

Architect and oversee the development of cloud-native, microservices-based systems designed for global scale, multi-tenancy, and high-performance transactional processing.

Design interoperable data and AI architectures that support batch and real-time inference, event-driven workflows, APIs, observability, and secure integration with enterprise platforms.

People Leadership & Talent Development

Cultivate a high-performing, diverse team of Software Engineers, Product Managers, Data Engineers, Data Scientists, and ML Engineers through active coaching, mentorship, and career pathing.

Foster a culture of psychological safety and continuous learning, utilizing blameless retrospectives and regular feedback loops to drive team growth.

Identify and close skill gaps within the team to keep pace with emerging technologies and industry trends.

Strategic Collaboration

Act as a bridge between the product team and domain experts in Cloud Infrastructure, Data & AI, Cybersecurity, Responsible AI, SRE, and DevOps to reduce portfolio complexity.

Influence stakeholders across the organization to adopt modern engineering practices, responsible AI controls, reusable data products, and standardized service contracts.

Technical Execution (Hands-on)

Maintain deep technical fluency in the team’s primary languages, frameworks, cloud services, data platforms, and AI/ML toolchain, including Java, Spring Boot, GCP/Azure, Vertex AI, and modern MLOps platforms.

Lead from the front by participating in architecture and code reviews, resolving complex technical blockers, reviewing model and data design decisions, and occasionally prototyping high-risk or emerging technology concepts.

Qualifications

Experience: 10+ years of progressive software engineering, digital product, data, or AI/ML solution delivery experience, with a significant portion in engineering and product leadership roles.

AI/ML Product Leadership: Demonstrated experience strategizing, developing, launching, and scaling AI/ML-based products that address business requirements and deliver measurable operational or customer outcomes.

Product Strategy: Experience defining product vision, business cases, roadmaps, prioritization frameworks, MVPs, go-to-market or launch plans, adoption strategies, and value-realization metrics for data and AI products.

Education: Undergraduate degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Statistics, Operations Research, or a related quantitative field.

Certifications: Industry certifications relevant to software engineering, cloud, data, or AI/ML, or a commitment to obtain them within 6 months. GCP Professional Cloud Architect, Professional Machine Learning Engineer, or equivalent certification is a plus.

Cloud Expertise: 4+ years of experience delivering production solutions on Google Cloud Platform (GCP), including cloud-native application and data/AI services.

Technical Depth: Expertise in microservices, cloud-native architectures, event-driven architectures, APIs, Domain-Driven Design (DDD), distributed systems, and secure enterprise integration.

AI/ML & Analytics: Strong working knowledge of supervised and unsupervised learning, time-series forecasting, optimization, anomaly detection, feature engineering, model evaluation, experimentation, and production inference patterns.

Data Engineering: Experience with data architectures, data p