Software Support Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

Resolve the “Service Now” requests for issues and changes

Troubleshoots report, system or ATM problems to identify root cause and recommends mitigating actions or provides data to colleagues for further analysis

Identifies opportunity and implements system monitoring, corrective action, system refreshes, hardware replacements, software upgrades, and application modifications

Escalation management. Initiate escalation (Bridge Call) and work with multiple specialist team to resolve a Problem. Support RCA

Create and run data analysis and extracts as required by both operational and business teams

Recommend Workflow change within the relevant ATM “Dispatch” tool to ensure accuracy of service action initiated

Create and maintain new Splunk Dashboards extracting/inputting information from database

Identifies and proactively seeks opportunities to implement process improvements, documents technical diagrams and procedures

Participate in support for after-hours systems related emergencies (infrequent)

Complete assigned projects in a timely manner and produce documentation as required

Perform other duties as assigned

Individuals possessing the following skill sets are encouraged to apply:

QUALITIFICATIONS:

Excellent analytical troubleshooting skills

Strong attention to detail

Must be a team player, work directly with other support teams for issue resolution as well as projects

Good oral and written communication skills

Keen problem-solving skills and ability to see projects through from start to finish

Positive, self-motivated individual who can complete tasks independently

Ability to work directly with other support teams for issue resolution as well as projects

Appetite to continuously refine skills and drive career progression; Must be open to feedback

Self-starter who isn’t afraid to ask questions and explore ways to improve processes

Customer service mindset; emotional intelligence; willingness to explore creative solutions

Passion for new technologies and being ahead of industry trends

TECHNICAL SKILLS:

Log File analysis

Familiar with raising Jira

Ability to modify reports/dashboards on-demand with Splunk's extensible data platform

Understanding of database table structure, SQL script build familiarity (or Splunk)

Microsoft Office suite including PowerPoint, Visio, Excel, Power BI

Expert in Windows server operating systems

Solid understanding of LAN/WAN networking

Understanding knowledge of firewalls, routing and switching, and internal/external load balancing (LAN/WAN)

SYSTEMS INVOLVED:

Proprietary NCRAtleos Application for running ATM’s neoterm and Active Enterprise in particular

FISERV’s Device Manager Product for ATM monitoring and dispatching service

NCRAtleos Vision Solution for ATM monitoring and dispatching service

Microsoft VMware Virtual Machines

Various Internal systems (CORE, WebTools….)

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in a related field preferred or equivalent work experience

1+ years’ experience required in MS SQL Server and data mining skills and fundamentals of statistics

Minimum 2 years’ experience supporting Microsoft Windows environments

Minimum of 2 years’ experience working in Information Technology

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits :

Private Health Insurance

Employee Referral Bonus Program

Wellbeing Resources

Baby Bonus

Life, Accident & Disability Insurance

Numerous opportunities for internal career pathing and advancement

Discounts for employees at NCR Atleos partners

• EEO Statement
• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.