Solution Architect (Presales) - Genesys

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

As part of the Pre-Sales Organization, the Solution Architect is expected to engage in new and existing customer pursuits, providing highly technical and consultative sales support, delivering engaging presentations and demos, establishing competitive positioning and influencing sales strategy in opportunities.

Solution Architects gain an understanding of prospect pain points and motivations, as well as opportunity dynamics and competitive landscape to help formulate the pursuit strategy. Solution Architects work with Account Executives and Client Success Managers to define the proposed solutions based on opportunity fit and win odds. They prepare presentation and demonstration agenda and stories, working with TTEC Digital resources to develop tailored demos and vision clips. They position Proofs of Concept (POC) as part of the pursuit strategy, establish POC success criteria, coordinate POC contracting, and work alongside TTEC Digital POC resources to ensure a successful outcome. Solution Architects are responsible for technical solution documentation, solution scoping, quote and Scope of Work (SOW) creation.

Solution Architects maintain deep and broad knowledge of the Customer Experience (CX) and related technologies represented by TTEC Digital, and of one or more vertical industries, in particular. They perform presentations to large audiences at industry conference events, as well as participate in user groups, blogs, and other activities as public advocates for TTEC Digital and key partner technologies.

Solution Architects participate in customer sales calls, design meetings, technical discussions, technical research, RFP support, and Scope of Work creation.