Solution Designer - Customer Onboarding (HCM/Hanoi)

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Maximum Term/Fixed Term (Fixed Term)

About the role

The Solution Designer serves as a critical bridge between business strategy and technical implementation for the Customer Onboarding and Mastering (COM) platform. This role is responsible for translating complex business requirements into scalable, secure, and maintainable solution architectures across all COM sub-domains including Customer Onboarding, Customer Mastering, Identity Verification (IDV), Customer Data Refresh (CDR), and Corporate & Institutional (CI) transformation.

Key Accountabilities

Solution Design & Architecture : Critically analyze business requirements and COM systems to design enterprise-grade solutions that balance technical excellence, security, scalability, and business value. Create comprehensive design artifacts, architectural diagrams, and technical documentation that guide implementation teams.

Technical Leadership & Proof of Concept : Apply systems thinking and design thinking methodologies to assess impacts across the COM ecosystem. Undertake proof-of-concept builds when required to validate architectural decisions and de-risk implementation.

Stakeholder Engagement & Communication : Effectively communicate complex technical concepts and design decisions to diverse audiences including Heads of Technology, Engineering Managers, Product Owners, Tech Leads, Testing Teams, and Technology Executives. Serve as a trusted advisor who can translate between business and technical domains.

Platform Advocacy & Strategic Influence : Champion platform-thinking principles by designing reusable, extensible solutions that drive consistency and efficiency across the organization. Provide strategic input to Technology Leadership on architectural direction, technical debt, and platform evolution.

Requirements

Must have

Experience of 10+ years in application design and / or development roles and 15+ years in Technology generally.

Strong stakeholder management and communication skills.

Deep understanding of microservices architecture including designing, architecting microservices in complex environments.

Understanding of DevOps including the knowledge of testing automation, AWS cloud, APIs and microservices.

Experience in Java, JavaScript frameworks, especially NodeJS or ReactJS

Strong solution engineering skills.

Excellent documentation and English communication skills (both verbal and written).

Solid experience in designing and developing RESTful APIs and microservices-based system, Event-Driven Architecture.

Experience in designing large-scale systems.

Solid experience with Cloud (AWS/Azure) Services is highly desired.

Experience supporting a production service in a DevOps friendly environment.

Strong understanding of Application Security.

Experience in design tools.

Experience in service integration.

Experience in SDLC.

Nice to have:

Knowledge in Banking domain

Solid experience in Agile development environment

AWS certification / Azure certification

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.