Spa & Gym Recepcionist

The place…

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

Job Purpose

• As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
• You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.

Main Duties

Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.

Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department.

Learn about all the different services and how much Soho House Gym & Spa has to offer.

Maintain a clean, sanitary and safe environment: reception area.

Manage members lists, bookings Spa services and Booking personal training classes

Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.

Build a positive relationships with members and guest.

Communicate and red flag any feedback to the management team.

Influence a fun and positive atmosphere by being approachable and professional.

Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.

Requirements

A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.

Strong attention to details

Excellent customer service

Fluent in English and Spanish

Organised and reliable Ability to handle feedback to achieve member satisfaction

Ability to multitask and work in a fast-paced environment

Ability to understand and follow written and verbal instructions

Excellent interpersonal, communication and problem solving skills.

What we are offering?

Team meal whilst on shift prepared by our chefs

Soho Friends Membership

50% Team discount on Food & Drink, 7 days a week

Team Room Rates; Any Bedroom, Any House, $100 a night

Birthday Day Off

Discount on Cowshed products and Soho Home (up to 50%)

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more