Speech & Audio AI Specialist (from int. bpo only)

About the Opportunity

A fast-scaling global AI solutions firm operating at the intersection of conversational AI and enterprise contact centers, we build and deploy speech recognition, voicebot, and multimodal audio intelligence systems for Fortune 500 clients. Our team works directly with international BPOs and CX platforms to engineer low-latency, noise-resilient, multilingual voice AI that drives automation, sentiment analysis, and real-time agent assist—powering next-gen customer experience at scale.

Role & Responsibilities

Design and fine-tune ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) models optimized for noisy call center environments and regional accents.

Develop voicebot workflows using Rasa, Dialogflow CX, or similar platforms, integrating with telephony APIs and CRM systems.

Train and evaluate speaker diarization, emotion detection, and intent classification models using real-world BPO call data.

Collaborate with international BPO partners to deploy and monitor production-grade audio AI pipelines with 99.9% uptime SLAs.

Optimize audio preprocessing pipelines (noise suppression, VAD, dynamic range compression) for low-bandwidth, high-noise channels.

Conduct A/B testing of voice AI models and report performance metrics (WER, F1-score, call resolution rate) to product stakeholders.

Skills & Qualifications Must-Have

Python

PyTorch

SpeechBrain

Whisper

Google Speech-to-Text

Amazon Transcribe

Librosa

Rasa

Preferred

Experience with Vosk or Kaldi

Knowledge of telephony protocols (SIP, RTP)

Familiarity with BPO operations or CX analytics platforms

Benefits & Culture Highlights

Work onsite with a global AI team building cutting-edge voice solutions for Fortune 500 clients.

Access to world-class speech datasets, annotation tools, and GPU clusters for model experimentation.

Direct exposure to international BPO workflows—ideal for domain specialists aiming to scale voice AI in CX.