This role has closed. Genius Sports has taken the posting down.
hirly last saw it live on 12 September 2026. See similar open roles below, or browse the live board.
Genius Sports
Sportsbook Technical Support Analyst
Tallinn, Harjumaa, Estonia
Similar open jobs
- IT Support Analyst, TD SecuritiesTd · Toronto, OntarioFirst seen today
- Customer Support Analyst, AI ML Application SupportWorkday · Poland, WarsawFirst seen today
- Product Technical Support AnalystFis · TUN ARIA 150First seen yesterday
- Sportstech Technical Support AnalystGeniussports · Tallinn, Harjumaa, EstoniaFirst seen 8d agoremote
- Sr. Customer Support AnalystIspottv · RemoteFirst seen todayremote
- Customer Support CoordinatorMagnetic · Tallinn, HarjumaaFirst seen 6d ago
- Technical Support EngineerTwilio · Remote - EstoniaFirst seen 5d agoremote
- Application Support EngineerBringg · EEFirst seen 20d agoremote
- ProdOps & Support EngineerOptimove · EstoniaFirst seen 29d ago
- Tableau Developer / BI Support AnalystTsaaro · Noida, Ghaziabad, Uttar Pradesh, IndiaFirst seen today
- Accounts Payable Support AnalystSAIC · Remote Work, TN, United StatesFirst seen todayremote
- Associate Tech Support Analyst - Network Infrastructure/Data CenterWvumedicine · Information Technology CenterFirst seen today
- Trading Systems Support AnalystTp · New YorkFirst seen today
- Application Support AnalystQ2ebanking · Austin, TXFirst seen today
- System Support AnalystLedcor · Toronto, ONFirst seen today
hirly's read of this role
- Role family
- Customer support
- Seniority
- Mid level
- Country
- EE
- Work mode
- Remote-friendly
- First seen by hirly
- 11 Sept 2026
Derived automatically from the posting.
the posting
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.
We're looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.
WHAT YOU'LL DO:
Respond to client queries and resolve issues quickly, clearly, and to a high standard
Prioritise and solve problems raised by colleagues across the company and parent company
Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
Build and maintain a knowledge base of known issues and solutions
Escalate issues you can't resolve, with clear context for the next team
Monitor systems and flag anything unusual
Handle confidential information responsibly
WHAT YOU'LL BRING:
Strong verbal and written communication, English B2+
Experience in customer support, ideally technical support
Experience using ticketing systems
Strong problem-solving skills and good judgement on when to escalate
Able to multitask and stay accurate under pressure
Comfortable with MS Office, online research, and our internal tools
Basic knowledge of Windows Server, T-SQL, backups, and networking
The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius .
Let us know when you apply if you need any assistance during the recruiting process due to a disability.