Sutherland
Spotify Non-Voice Support with Italian and English (Remote within Bulgaria) - Fixed Term Contract
Sofia, Sofia City Province, Bulgaria, //23, Bulgaria
Apply through hirly
hirly scores this role against your resume, shows its reasoning, then writes a resume and cover letter for it and fills the application with you. Free to start — no card required.
hirly's read of this role
- Seniority
- Mid level
- Work mode
- Remote-friendly
- First seen by hirly
- 23 Sept 2026
Derived automatically from the posting. Sign up to see how the role scores against your own resume.
the posting
What You'll Do (Non-Voice Support Only):
- Provide email and chat support (no phone calls!) to platform users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-related issues
- Guide users through troubleshooting steps with patience and clarity
- Fixed Term Contract from 6th of November till 23rd of December
What We’re Looking For:
- Fluency in Italian (C1 level) and English (C1 level) 
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks
What You’ll Get:
- Fully remote training and work from anywhere in Bulgaria
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital onboarding and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment
About Sutherland
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.
If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!
Is this role actually a fit for you?
hirly answers with a score and its reasoning, then writes the resume and cover letter if you decide to go for it.
Score it against my resume